Vodafone

Thank you Marina for outstanding customer service this morning and solving my issues with the nbn! The new modem is fantastic. I’ll be back to grab a new phone on a plan soon! Be well. and thanks again.

Marina was excellent when I was trying to organise a plan for my family member; she answered my questions efficiently and patiently. Nothing was too much trouble.

Wei fromElsternwick Vodafone has been most helpful with her extraordinary knowledge and friendly customer service. I am really grateful for her assistance.and Lorenzo. Please acknowledge her work ethics. Kind Regards, Pamela.

In elsternwick store today Young girl was not helpful at all I asked her a few questions regarding my phone. She couldn’t really explain so suggested I get someone younger than me to explain She was the only salesperson in store Think she couldn’t wait to close to go home Ir

Wei was very good to deal with, highly recommend this store, thanks again, Bob

Went into vodafone elsternwick today and met with John. Worst customer service I have ever experienced. You can tell how much he hates his job. When explaining my issue he cut me short and questioned what I meant by a sim swap? Whilst investigating my issue on the system, he continued to message his mates whilst standing directly infront of me. He did nothing to help, instead put me on the phone to customer care which i could have done from home. Rude, Arrogant, useless and shouldnt be working in retail if he hates it so much!

Visited today and had a excellent experience in the store due to the assistance of violet. Made the trip very expedient which I appreciate.

Ashley was sensational. Highly recommend her and this great store

Cheery friendly staff, prompt and helpful

An amazing customer experience, thanks Ash. Your knowledge and understanding of your products and Vodafone systems made my purchase so seamless. Your incredibly friendly and relaxed manner should be the benchmark for retail sales here in Australia. Thank you, Pete