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Tss Electronics Pty Ltd

  1. Burleigh Heads
  2. Burleigh Heads Electronics Store

Reviews, get directions and contact details for Tss Electronics Pty Ltd

Address: 80 Township Dr, Burleigh Heads QLD 4220, Australia
Phone: (07) 5576 7780
State: Queensland
City: Burleigh Heads
Zip Code: 4220


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related searches: tss electronics brisbane, sony tv repairs brisbane
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Reviews
No Service at All - Unresponsive and rude. I called Sony over a week ago with regards to an audio issue with our new TV. They gave me the contact information for TSS Electronics. I sent an email explaining the issue and received an email stating what I had explained in the email back to me asking me to confirm?? They asked for proof of purchase, which I sent, only to receive a late email asking to send again 'we can't see it when we blow it up'. I obliged with 3 separate pictures of the one receipt and received a timely response with 'thanks'. 4 days later I sent an em asking 'where are we at', and was em on the next business day ' I'll follow up and get tech to call for service call'. No word from anyone so i called next day - today - I wished I'd never contacted them initially. I stated my name and in the middle of discussing follow up, I was interrupted with 'what is your last name'. It went on from there from rude to more rude. 'I don't make the appointments I just give it to the Technician and they call you when they work out what parts they need and if they are waiting for parts.' I tried unsuccessfully to explain no one has talked to me about the issue, so we haven't even got to the parts bit yet, but what I was met with was her talking over the top of me, not explaining or apologising for the lack of policies and procedures. She just kept repeating and raising her voice. Excuse me, I am the customer?!! She then had the audacity to raise her voice even higher, saying I am rude for asking what their policy is for handling service calls and kept telling me how it's up to the technician, all she does is schedule the technician. Run from this company, because someone who is left on the front line to answer the phone and represent the company is incompetent and can not hear what a customer is asking but launching into her own questions is just bad business. I am sure the owner would be interested to learn. I could only have hoped he/she could listen to the recorded conversation. Training in customer skills is badly needed here. I couldn't give no stars, but 1 star is 1 star too many. Inept
7 years ago (16-01-2018)
Thank you Wendy for progressing my Sony TV defect and David for repairing the TV. A big ups to TSS Electronics - Thank you
7 years ago (27-02-2018)
Great Service, had a warranty job for my 65 inch 4k with great success!! Would recommend! Both technicians very good and professional!!
8 years ago (17-10-2017)
Excellent, fast and friendly service to repair my Sony TV. Thank you again. Highly recommend!
8 years ago (01-06-2017)
Very happy with the service and turn around time to fix my Sony TV
8 years ago (20-02-2017)
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