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True Fitness

  1. Braeside
  2. Mordialloc Gym

Reviews, get directions and contact details for True Fitness

True Fitness

About

True Fitness NEW 1000sqm 24Hr Gym behind Moorabbin Airport just $9.95 per week, air conditioned, saunas, includes classes no contract! 1300 829 396

Products

Gym Memberships
Personal Training
Boot Camps

Address: Ground floor, 2 Tarnard Dr, Braeside VIC 3195, Australia
Phone: 1300 829 396
ua.moc.ssentifeurt@seiriuqne
State: Victoria
City: Braeside
Zip Code: 3195


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
great facilities, awesome equipment, friendly staff, convenient classes and i love the sled track!
9 years ago (16-08-2017)
At present, I am in the midst of attempting to cancel my membership with True Fitness and so far, the experience has been painful at best. I am no longer living in the area and called through to request information regarding their cancellation process. I was advised by a very surly lady that I had to pop into the gym for them to put in my 30-day notice. When I requested a final payout figure (as the final day would fall between direct debit dates) she advised me that notice was taken from "direct debit date to direct debit date" - something that was not advised when I originally signed up over a year ago. When I explained that this was neither fair or appropriate and requested to speak to the manager/business owner, she advised me that she could not escalate the issue and that "it is, what it is." Following this phone call, I popped into the gym to give my notice and in hopes of speaking to someone who would help me resolve this issue. Again, I was met by another unhappy female employee who could not muster any politeness or professionalism. To "put through the cancellation", I was instructed to swipe my member's card and she did something behind the desk and (after a few arduous minutes) turned to me and said, "your last day is the 23rd of April but any direct debits that fall within this period will be drawn". Confused, I asked her if it was the full amounts as I had already had a fortnightly payment drawn on the 16th of March and had prepaid to the 30th of March. She confirmed that it was the full amount and said, "the smart thing for you to do would be to cancel next week because you'll have to pay for the additional week anyway." I was shocked and upset as I believed that the notice required was 30 days. In every other facility I have been with, the last fortnight had been deducted on a pro-rata basis. When I mentioned this to her, she kept pushing that this was final so, appreciating that there would be no solution provided, I requested confirmation of my cancellation request and a call from Ben (the business owner). She advised that I will receive the document by 5pm the next day (once it had been processed) and that Ben would give me a call today - neither of these happened. Checking my bank account today, I was appalled to see that True Fitness had deducted two lots of fortnightly payments without advising me that this would happen and thus, without my consent. I can only assume that this payment is for the cancellation notice period however, as I have not received a phone call back (nor any confirmation that my membership is being cancelled), I cannot say this with complete certainty. Prior to this experience, I would consider my time with them as being adequate (albeit the gym being untidy most of the time and the floor of the unisex infrared sauna sparking and sizzling due to an exposed wire). However, having met Ben on numerous occasion and with his proclamations of, "we always call back", I am disgusted with their [now] appalling customer service and dishonesty. Pull your socks up. Your clients deserve better.
9 years ago (25-03-2017)
We have a great foundation offer up at the moment - $150 for 6 months or $9.95 per week. This is only available pre launch so get in quick!
12 years ago (28-02-2015)
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