Travelex

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Address: Tom Pearce Drive, Domestic Departures Ground Floor, Auckland Airport, Auckland 2150, New Zealand

Phone: 09-256 6464

Website

State: Auckland

City: Auckland

Zip Code: 2150

Opening Hours

Monday: 5:30 AM – 7:30 PM
Tuesday: 5:30 AM – 7:30 PM
Wednesday: 5:30 AM – 7:30 PM
Thursday: 5:30 AM – 7:30 PM
Friday: 5:30 AM – 7:30 PM
Saturday: 5:30 AM – 7:30 PM
Sunday: 5:30 AM – 7:30 PM

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Reviews

I was picking up a group of very important business clients from Auckland airport after they arrive from Sydney, and waiting in queue to pick up a rental car for them. Got a new SIM card for the CEO of a big organisation, needed a pin to remove the SIM card slot from his phone. Travelex was just behind the Eurocar rental counter, we went to ask the Asia-looking guy for a stapler, he got the stapler out and was trying to remove one, meanwhile he was reluctant and asked us to try the Vodafone shop which is a bit of distance to walk and we needed to be around the queue to sign some document while my partner was waiting in queue to pick up the rental car. I said to this guy at Travelex no Vodafone shop was too far away and a little stapler would be helpful, To my surprise, he was so arrogant and holding the stapler (a stapler pin that is less then a cent ) in his hand and asked me”there is Vodafone shop you can go there, why should I give it (the stapler)to you? “ and he didn’t help! I went to next Budget car rental counter and the lady gave us a stapler to help out. The Travelex guy doesn’t understand as a person he could be selfish and rude as he is, however when he is working at the international airport sits he is representing New Zealand customer service, I feel deeply ashamed for him representing New Zealanders to service International Customers, this is the worst attitude that one could  have and it is insulting by holding the stapler that could help customers and not to provide help but to question “why should I help you?”  I have always been proud that New Zealanders are the most friendly people and our customer service is top in the world. Just NOT from Travelex at Auckland international airport!!! (Opposite Europcar rental counter)

 7 years ago (16-12-2017)

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Reviews, get directions and contact details for Travelex

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