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Reviews, get directions and contact details for Total Tools Preston

Total Tools Preston

About

Total Tools Preston stock the largest range of the world’s best professional tool brands with expert knowledge and hands on industry experience.

Story

At Total Tools we proudly stand by our motto EVERY TOOL EVERY TRADE.
Total Tools have been passionately servicing Australia for more than 25 years. We stock the widest range of the world’s biggest professional tool brands so you can be confident you will find exactly the tool you need to get your job done.
Need a solution to your problem? At Total Tools we KNOW TOOLS and our experienced staff are all too willing to offer professional advice and service with knowledge unrivalled within the industry. Our teams’ ability to provide solutions to your problems firmly establishes Total Tools as the market leader in professional tool retailing for those who use tools for a living.
Your tools are unique or specialised? If you can’t find what you need in the Total Tools Online Store we have more than 7000 products in our stores day to day with access to over 60,000 products nationwide.
Need it fast? At Total Tools we know how important tools are to you and your living and our new online site now provides the ability for you to shop anywhere, anytime. We can deliver your tools directly to your job site providing added convenience to you and most importantly less down time on the job.
As Australia’s largest independent professional tools retailer you can be confident in receiving the best deals, the best prices and latest and greatest product innovations the market has to offer.
A proudly Australian owned and operated franchise network, we continue to grow and expand our unique offering Nation Wide.
Total Tools - Every Tool, Every Trade!

Address: 1 Bell St, Preston VIC 3072, Australia
Phone: (03) 9480 5277
ua.moc.slootlatot@notserp
State: Victoria
City: Preston
Zip Code: 3072


Opening Hours

Monday: 7:30 AM – 5:30 PM
Tuesday: 7:30 AM – 5:30 PM
Wednesday: 7:30 AM – 5:30 PM
Thursday: 7:30 AM – 5:30 PM
Friday: 7:30 AM – 5:30 PM
Saturday: 8:00 AM – 4:00 PM
Sunday: 10:00 AM – 3:00 PM


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Reviews
Beware! Avoid!nFailed to honour $200 worth of points!nI purchased a nail gun for a few hundred $’s when they had a 20x points offer. After processing the sale they let me know I could receive a free extra battery via redemption if I spent another few more dollars. So naturally I did.nThey reversed the first transaction then reprocessed with the additional spend! Great! I thought and I’d be getting 20x loyalty points and a free battery, or at least I thought.nWhen it came time to redeem my points, they “weren’t there” I chased and chased and finally someone said they could see the original transaction which accrued point, when it was reversed the points also reversed fine.nBut when the new transaction went through I didn’t get the points! Calls to get it sorted got nowhere and eventual I was put on to the “insiders team”. They were not interest in helping and after chasing them they said - there are no points on and it’s was now more than 12-months since the purchase so ‘bad luck! And with that I lost about $200 worth of points and they lost my loyalty.nnNever again! They truely are Total Tools
Mace at the front desk was rude, aggressive, dodgy and extremely unprofessional. He tried to wriggle out of his legal requirement of a 7 day return policy. We rang Makita, who were very helpful about the faulty tool, she then educated Mace about honouring the return policy and he reluctantly gave a refund. Lucky Sydney Tools has opened up around the corner because I will never go back.
Unfortunately Mace is not the face of total tools. From reading the reviews below it seems my experience is not a rarity which is disappointing given there appears to have been nothing done about his behaviour over a period of time, despite the multiple reviews. Unfortunately I was also greeted with a lot of grunts and disrespect regarding a faulty tool I had for just a couple of days and was told I could drive to Keillor if I wanted any outcome; which was not the case. I will not be returning to this store as this is disgraceful customer service and care.
Popped in this morning and the staff were available as always versus the Big Green Shed. Tom took his time to explain what best suited my job and returning unused items was a breeze.
Great shop to deal with, whether you're a home handyman or a big company the staff are always helpful and knowledgeable.
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