The Grand Steakhouse

It is in the most ferocious sea that a “good” sailor distinguishes himself. Instead of developing solutions for the customers, the on-duty manager or some sort of owner (the Gentleman in charge) chose to insist on defending their own stake. It is required by the law that “drinks must be ordered together with the same number of mains as that of the guests per table on Easter Sunday”, according to the Gentleman in charge (2018), although we said we’d already had our dinner but just want to try some Wellington craft beers. The gentleman in charge could have advised that we take some of the ordered food away if we really cannot finish it, which we actually asked for his permission, but he didn’t permit and instead kept insisting that their restaurant didn’t have the required “takeaway” license. Because the beers had been already served on the table when we were told we “HAD” to order two mains, we agreed and ordered two mains given no other choices available and we had no intention to cause even bigger embarrassment for us all by just leaving the beers on the table. For the next one hour or so, the gentleman in charge seemed to avoid any verbal contact with us, even without asking us about the experience of the food itself, which is probably the single most important component of a restaurant. Most importantly, I personally have no problem at all if people are just prohibited or restricted from drinking during Easter or any other periods because I respect, understand and enjoy the variety of customs and habits. What I also believe is that any practitioner in the service industry including hospitality, should always put customers first. Whenever there’s misunderstanding or confusion or conflicts, a mature, wise and competent hospitality practitioner should always try to develop a plan that can work for both parties instead of just rolling out the cliche and dashing along so that they feel warm inside and holier than thou. Anyway, the food is nice given I’ve had two mains, admittedly. This has made the review score become non-zero.
1 7 years ago (02-04-2018)

Early bird $30 steak for 2 deal was totally a steal! Was unexpectedly filling. The coffee was descent. The British female server was extremely helpful and nice. Definitely will be back again for the steak!
5 7 years ago (31-03-2018)

Their 2-for-1 stone grill should not be missed. I suggest coming with +1 and get cake tin + mixed meat so you get to try them all. :D
5 7 years ago (03-04-2018)

Great location. I thought the steak could have been better for the price.
3 7 years ago (02-04-2018)

Great location and ambience. Great choice of food at competitive prices. Excellent service.
5 7 years ago (11-03-2018)