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The Athlete's Foot Casuarina

  1. Casuarina
  2. Northern Territory Shoe Store

Reviews, get directions and contact details for The Athlete's Foot Casuarina

The Athlete's Foot Casuarina
Address: 28/247 Trower Rd, Casuarina NT 0810, Australia
Phone: (08) 8945 3833
State: Northern Territory
City: Casuarina
Zip Code: 0810


Opening Hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Great experience,the young staff were friendly and helpful, giving me various options for suitable shoes.
Had a very disappointing experience. Tried to be clear about my needs and expectations from the beginning only to have them dismissed and ignored by the male staff member who turned out to be the manager. After bringing out some shoes that weren't quite right size wise and fit wise I ended up saying "thank you but I will pass as these just aren't right for me" he seemed very annoyed that I had not bought the shoes despite not being happy. I left the store and thought I'd go around to Foot Locker to see if on the off chance they might have something suitable in my size but they did not. As I was leaving the store I was shocked to see that he had followed me and had been watching me! Would he have followed my husband if he hadn't been happy and wanted to shop around? I was very angry and upset and ended up phoning the store, asking to speak to the manager only to be advised that HE was the manager. He told me I was welcome to put in a complaint online then hung up on me. I've been shopping with the Athlete's Foot for about 20 years as has my husband, and I have been bringing my daughter in for her school shoes as well twice a year for the last 3 years. No more. The next day I went to Rebel sport, encountered a very lovely, helpful staff member despite them being short staffed and extremely busy. I got the shoes that I wanted and they fit perfectly! Guess who is getting my family's business from now on?
I was served today by Michael, who is professional, knowledgeable & friendly. He gives great customer service & is an asset to the company. I'll definitely be going back to buy my work shoes next time.
I bought a pair of runners on the 31/8 but I had to bring them back on the 2/9 because they hurt the top of my foot. I was told they had to be re laced and that would be a big job and I would have to come back in the afternoon there were 2 staff in the shop and no other customers. So I asked them to re lace the shoes with elastic laces. I went back on the 5th to give them a bit more time to finish that big job. There was different staff in attendance and when he brought my shoes out from the back only one was re laced. He was very apologetic and and offered to quickly re lace the second shoe. I told him not to bother with such a big job as they were very busy. I asked for my money back and had no trouble to get a refund . 5 stars for young Michael. Perfect customer service from him
Terrific service from Michael who assessed my feet with their hi-tech equipment before selecting a size for replacement of my Keen sandals. Pleasant, professional, cheerful and patient. Helped me select a great fitting pair of my favourite sandals. As a bonus it was also on special. Thank you Michael and Athlete’s Foot.
Fantastic service by the new team and management at this store. So much better than it used to be : Was super busy in the store, yet the guys helped everyone as much as they could. Special shout out to Michael and Jay who helped me try on 5 pairs of running shoes, so I could purchase the ones I loved most!
Stood there for 10mins. Staff members actively avoided me to serve others that came in after me. This seems to be a common theme. Then a lady, Jess, served me and brought in some shoes but left halfway without saying a word. If you like to leave to serve another customer because I was trying the shoes, please let your customer know. I then asked another male staff member whether I could try another different shoe but he never came back after waiting awkwardly for a further 10 mins. The interesting thing was, Michael who was the most junior of the staff was the only one that actually helped me in the end. He had great communication and excellent customer service by informing me what alternative shoes were available and other options by way of shipping via the website since they had no stock in certain types.
Friendly staff who are really helpful. Great products.
Worst shop in Australia. Enquired about Ascent thongs.....told 1st time awaiting delivery. 2nd time not unpacked there were boxes sitting in the corner. 3rd time sales girl was on the phone and walked straight out the back.....came back to us 5 minutes later....I told her they could possibly be in boxes....she told us she couldn't open them and couldn't help us. Lost our business. This all happened over the course of 10 days.
Im currently sitting in atheletes foot with my kid and no on in giving me service. Three other people have walked in after me and have been served. Pretty poor when all i want is the exact same shoe.... i.e. I should be a 1 minute job Update: A week after leaving this review I went back into the store and was advised that the shoe I had purchased several times from this store was no longer stocked by the store and was told to buy it from the athletes foot website. I did not want to buy it online so just stuck with the shoe for a further 9 months when I emailed them. They are no longer manning the email account they asked me to contact. I'll admit they left that for me 9 months ago but they only gave that email address to another customer of a negative review three weeks ago. I will buy the shoe online as they suggested. But have found it on a competitors website for less and will buy it from them instead.
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