Swiss Concept

Stella was nothing short of Stellar! I entered Swiss Concept looking for my first major time piece to celebrate my 30th birthday and 5 years in business. I was met with professionalism, respect and the highest levels of customer service. My preference was noted and Stella gladly took my name down for the waiting list. 3-4 months later I received the best New Years surprise call and was told that I could collect my watch on the weekday. Word's cant express how grate-full I am to own this time piece and the experience was only made better by the genuine care the staff showed. Hoping to be back when i hit future milestones.

A very pleasant experience buying at Swiss Concept today! ! Please look for Anna Han for all your horological needs. Very first visit at the store and Anna took care of me. Very friendly and accommodating I am very thankful for her assistance and help in securing my first Tudor. Thanks Anna! All the best to Swiss Concept!

I was fortunate to have been assisted by Maggie. She's one of the good sales people out there in the world of luxury watches, other sales agents can come as pushy and even rude but not Maggie, she is knowledgeable, patient, honest and courteous. I was in the look for a nice dual time watch and she assisted me in purchasing the Reverso Duoface Tribute, such a very nice piece and is my favourite watch at this stage due its uniqueness among my small collection of watches. I'd definitely come back should I require another fine time piece in the future. Also, I've been waiting for the Rolex GMT Master II for quite some time now. If I can get it for a special occasion this coming April 2023 Hopefully can get by the end of March then I'd be greatly indebted. All the best to your team.

One of the most friendliest services I have ever encountered in a watch shop, Pete was very helpful and kind, has shown me the models and how they work, if you want to buy a nice Swiss watch come to this place, top notch service.

Third time returning customer and have always had a great experience at Swiss Concpet! Their service is unparalleld and timepiece expertise exceptional. Sam is so professional and diligent with how he operates! He always takes the time to make me feel comfortable by answering any queries, which really makes all the difference when purchasing something so special! Have only had the best of service there and really look forward to the purchase of my next timepiece from Sam and the team!

It has been an absolute pleasure dealing with Sam and the team at Swiss Concept. Their professionalism and knowledge on luxury timepieces is second to none. They have always greeted me nicely with the utmost respect and take the time to answer any questions I may have. My buying experience in store has been top class 10/10. Thank you Sam, Stella and the team. My wife and I always look forward to seeing you again. Keep up the great work!

Visited the Swiss Concept earlier today to look for an entry-level lady Rolex watch for my wife to celebrate our anniversary. Victor served us and he was super friendly and attentive. He managed to secure us a very simple OP with a blue dial. We were very happy with the watch and service and it was truly an amazing experience. Will definitely recommend and be back for more. Thanks Victor and the team! Update 19/11/21: We visited the boutique again today and we were delighted that I was finally able to get my first Rolex Datejust for myself from Victor with my preferred configuration. I couldn't believe that he was able to offer this piece in a perfect timing. I cannot thank him enough for always providing a pleasant experience. Definitely the best AD in Sydney and will be back again. Thanks again Victor and the team!

I found Stella to be an absolute pleasure to deal with when purchasing my watch. She is friendly, polite and very knowledgeable. Stella delivered exceptional customer service and gave me the best price for the watch. I would highly recommend shopping at Swiss Concept. Thank you so much Stella!

We had a wonderful experience dealing with Sam from Swiss Concept. His responsiveness and service was exceptional. From the moment we walked in the store Sam and all the staff made us feel very welcome. He was able to secure the watch my husband had been waiting for a long time for. Highly recommended to anyone looking for a new timepiece.

The overall experience that I have with Swiss Concept have always been exceptional. The shop is well presented and the team shows professionalism in their fields. Recently, I was in the market for an IWC and Maggie was able to help source the specific model that I wanted. I must say, her enthusiasm and joy was a pleasure to deal with. The continuous communication that she provided made the transaction seamless. Thank you Maggie for your service and I look forward to dealing with you for many more years to come.