Sunlover Reef Cruises

Reviews, get directions and contact details for Sunlover Reef Cruises

Address: 1 Spence St, Cairns City QLD 4870, Australia

Phone: (07) 4050 1333

Website

State: Queensland

City: Cairns City

Zip Code: 4870

Opening Hours

Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 8:30 AM – 5:30 PM
Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: 8:30 AM – 5:30 PM
Sunday: 8:30 AM – 5:30 PM

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Reviews

Unfortunately the weather was quite bad and they should have canceled the cruise that day. I am completely aware of the fact that they cannot control the weather, but if they know they cannot offer you a great experience why take you on a cruise? Most of the people on the boat became seasick.
My husband did scuba diving as well and was not too impressed, as he dived in other places of the world he was expecting this to be the most amazing one. He was also really disappointed that they did not allow him to take his go pro underwater. I'm sure that on a sunny day, the experience would be better. The global warming has great negative impact on the corals and maybe it was not the best time of the year for them either as they looked pretty dull.
We did enjoy the semi underwater tank where we could see some fish and Sunlover Reef cruises guide gave us a great presentation.
They offer complimentary swimming vests, goggles and flippers.
The lunch looked varied but I was too sick to eat. I have to mention that the tablets to prevent you from getting seasick did not really work.
Overall I'm sure Sunlover could offer great experiences on good weather, but they should know better when to cancel a cruise.

      
      
      
 7 years ago (20-04-2018)

I took this cruise mid April 2018 with my wife and daughter.
It was a very enjoyable cruise.
My wife and daughter had an excellent time snorkling at the Moore Reef.
The buffet lunch was also good.

 7 years ago (23-05-2018)

Great day out on this boat! We saw a giant sea turtle! I like the idea of the attached pontoon as we were able to walk around. The water slide at the back of the boat was a hit with the kids! I thought the buffet was ok but needed a bit more variety.

 7 years ago (27-01-2018)

We took sunlover cruise on 8th May 2018 and will never forget this experience. We were snorkelling under water and filming the coral and fish. the instructor Pablo was doing photography under water with an air tank on his back. At 12:25, when my wife swam close to the big fish Wally, Pablo suddenly attacked my wife and pushed her very hard on her chest. We have the GoPro footage if anyone or authority is interested. This is very rude and aggressive, let alone customer care. We consider this attack very dangerous, because he is wearing scuba dive equipment and my wife could be at her last second of oxygen from skin dive. This put other people’s life on risk under water. Later on we talked to the captain and the owner, and they arranged Pablo to apologise to my wife. The captain handle it well and show his integrity. We accepted the apology and really hope the company could do some reflection and improve thing in the future. And the cruise site is not bad at all.

We thank for the team’s reply below, and also appreciate when incidence like this happened, company need to protect their business interest in the current economy and try to get away from murder. However, as an Australian CItizen for decades, this is not misunderstanding at all. From the 2:09 minutes GoPro footage, my wife was 2 meters away filming the fish through out the whole time. This is purely rudeness, violence, and crime under water!

We do hope the company as a whole could realise the necessity of customer services improvement. And we do believe your staff has good heart in terms of protecting your animal. We ourselves pick up rubbish from sea every weekend when snorkeling. However, the way this protecting got delivered is extraordinary. If the company keep “the pushing innocent client under water” culture, sooner or later, you guys will come across a family, happen to know their right, happen to have time, and energy, and serve you a notice from Cairns local court. 

So many friends and colleagues wish to go to the reef after seeing our photos. Looking back to the beautiful sea, we wish it haven’t happened. Tomorrow will be another day, people cruise to the reef and live in harmony.

 7 years ago (16-05-2018)

We paid around $400 each person for a cruise to the reef and helicopter scenic flight. What a regretful choice! First of all the helicopter was running late... our flight was supposed to be at 12.30pm as we were the first people to sign all the papers when on board. We got at the “platform” around 12pm. Had to wait until 1.30pm to hear that helicopter was running late and we should be back at 2.45pm for our flight. 

Obviously we couldn’t enjoy the water before because as we had such a short time and we wouldn’t be able to fly if we were yet. So one hour and a half lost for nothing. 

We had lunch, because “buffet” closes at 2pm. As we had just a short period of time ‘til flight time, we had to wait. 

Again, no one could give us an explanation... it was already past 3pm and no one to assist us.

Almost 3.45pm the guy who takes care of the flights said they had an emergency and they had to send the helicopter back so they wouldn’t be doing any more flights. We were upset but there was nothing we could do. But the worse was to come. 20 min after it, we saw a group of Chinese being taken to fly! Right in front of us and some other people that were suppose to fly with us. 

Ridiculous company that doesn’t appreciate people’s money. We’ve tried to contact someone on board, my agent also contacted their office but there was nothing they could do.

To finish all that... we were trying to resolve it for almost one hour and cruise was living at 4pm. So we ended up not enjoying our cruise at all. 

Plus depart time was supposed to be at 9am but when we actually left cairns after 10am.

(PS. ONE DAY BEFORE I HAD A CRUISE WITH A COMPANY CALLED BIG CAT CRUISES. AWAY BETTER THAN THIS ONE! They had more variety of food, staff was super friendly and no one in the boat was seasick like in sunlover where almost everybody was. And AWAY cheaper!) 

*and they stop at Fitzroy island only to get more people on board. You won’t even have a chance to see the island!

 7 years ago (04-01-2018)

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Sunlover Reef Cruises

Reviews, get directions and contact details for Sunlover Reef Cruises

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