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Stamford Plaza Brisbane

  1. Brisbane
  2. Brisbane Hotels

Reviews, get directions and contact details for Stamford Plaza Brisbane

Stamford Plaza Brisbane

About

Official Facebook Page of Stamford Plaza Brisbane hotel, one of the city's most recognisable landmarks, comprises 252 luxuriously appointed guestrooms over 22 floors, and is nestled between the banks of the Brisbane River and the Botanic Gardens

Address: Corner of Margaret & Edward St , Brisbane 4000, QLD, AU
Phone: (07) 3221 1999
ua.moc.drofmats.bps@snoitavreser
State: QLD
City: Brisbane
Zip Code: 4000


Opening Hours

Monday: 06:30-21:00
Tuesday: 06:30-21:00
Wednesday: 06:30-21:00
Thursday: 06:30-21:00
Friday: 06:30-21:00
Saturday: 06:30-21:00
Sunday: 06:30-21:00

Update Info

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Reviews
Fabulous hotel located within the centre of Brisbane! Stayed overnight here recently and was really impressed. Interior fit out is classic, classy and warm. Service from staff was fabulous. Located close to both the Brisbane River great walking tracks and the city centre. Plenty of close restaurants and bars…. Yep pretty much everything one could want. Would happily stay here again, a strong recommend from me!!!
We booked for three people one NYE. The room was lovely, beautiful views though due to an issue with a third party booking website they prepared a room for two. The wonderful manager informed us that due to being at max occupancy they had no more rooms or rolling beds available to accommodate us. However, at 1am in the morning he took the time to personally assemble and deliver to our room a bed, as well as one of everything available on the after hours room service menu for the trouble. Seriously incredible customer service. Will be staying again any time we know we need a place where we'll be properly taken care of. Thanks for having us!
As a pre pandemic Stamford Plaza frequent customer I can only say unfortunately that this place seems to have lost its attention to detail which is what made it so special. There appeared to be a lack of staff noticeably at the concierge desk as there was no one there when we arrived and no one there when we left. The rooms are getting tired and the housekeeping was very poor in the attention to detail, not topping up things like sugar sachets etc and leaving dirty tea cups for us to rewash to use for the following day. There is zero movie channels, not even paid movies, it just has free to air which is what you would not expect to see in a 5 star hotel.On the better side it has always got beautiful views, wonderfully comfortable beds and the amenities and restaurants still give you plenty of options. I would say at best that the Stamford Plaza should be a 4 start rating now comparing it to other 5 star Hotels in the area.
The hotel itself is wonderful, we recently stayed in the Sydney location and wanted to use the Brisbane location for our current trip. Reception staff are exceptional, I misunderstood our bedding configuration when booking and this was rectified straight away. Housekeeping swiftly brought us a rollaway bed for our child and set it up. Such fantastic service at this hotel and we will continue to stay again on future visits.
Stamford Brisbane is not deserving of a 5 Star rating. Upon checking in, I was told that even though the booking was confirmed, payment had not been received from Qantas Hotels through whom I booked the hotel, even though I produced the invoice. I was told that I would need to pay for the room and once the technical error was sorted I would be refunded. Sure. I needed the room, so I didn't really have a choice to dispute this. The room itself was spacious and clean, but the furnishings were very outdated and certainly nothing modern. None of the amenities were on par with other 5 Star hotels. Nonetheless, the room was adequate enough with a comfy bed, decent aircon and good shower pressure. Entering and exiting the hotel, I passed two male concierges/porters on two occasions. The first time I was ignored while the two spoke and played on their phones. The second time, I said "Good morning" and the response was a confused "Hey?" There was a large crowd waiting to be served at the one checkin/checkout desk, so I opted for the 'express check out' by dropping off my room key. I was in a rush and didn't have time to discuss the refund with the hotel staff but assumed it would be an easy enough process to call later. The following day I called the hotel and explained that I was double charged. I was told that payment had been received from Qantas Hotels and a refund for me would be initiated. Easy. A few days later, after 3 attempts to call the hotel, I got through to the concierge who finally found my booking and informed me that the refund process had not yet been initiated but to expect a call back that same afternoon. Nothing. 2 weeks later I called again after another 4 attempts to get through to the hotel. I again spoke with a concierge who again informed me that the refund request had not yet been processed but she promised that she would push it through to the manager for actioning. As promised, she did call me back within 20 minutes to confirm that it went through. All in all, it took 15 days to receive a refund for a charge that should never have occurred. I can accept that technical issues occur, and I don't actually have a problem with the delay in receiving the refund. What I do have a problem with is how this hotel is currently being managed and the lack of training that staff members seem to have. For a '5 Star hotel', it really is disappointing and I would certainly not recommend when there are many other options in the area.
We recently stayed here. Hotel is lovely and great views. However, we had a problem with black mould in our shower which was not dealt with for 2 days until "Augusto" got involved. Thanks for your professional help, Augusto I wish we had found you sooner. It was much appreciated after my husband ended up at the doctors with chest/lung issues. Ended up costing us in medical and medication fees but at least we were able to get on top of it before flying home to Perth. I would have given 5 stars if it wasn't for the appalling way the mould situation was initially dealt with.
Its 2022 why is there no Netflix stuck with standard tv and 20 year old in-house movies.This hotel is nothing as it appears on line. I can see it would of been beautiful in its hay day but unfortunately covid and floods have made it feel a tad run down. Shower has mould and the water smells awful. The staff seemed cold and unwelcoming however the breakfast chief was hands the nicest person and gave us great local advice on things to see and do . The pool was lovely and the location is great
Unfortunately, this lovely hotel is not back to its pre flood/pandemic days. Some areas not available for use breakfast was normally served outside facing river Overall, it is still a beautiful building and place to stay. Great location, in the heart of beautiful Brisbane with gorgeous river views. The pillows are divine....clouds collected and placed into pillowcases, maybe? Some areas looking a little tired ie: wall paper torn/damaged needing repair/replacement, but I'm being fussy. I will definitely stay again. It hasn't been easy for hotels and other industries who rely on tourism over the last 2 years. To better times for all
Presentation of the hotel was amazing. However, there was still dust on the furniture. Other than that, bath robes, towels and other accessories were 100% Minibar fridge selection is good. Room Service food was amazing, but very small & lite portions. New Years Eve on the Promenade was the only let down. You’re paying ~$160 for endless drinks and a ‘buffet’. The food was awful. Cold chicken skewers spicy chilli sauce was literally bottlee sriracha from store, stale and flavourless fried rice, fried chicken was also cold, dry and flavourless. Reception & Room Service staff were amazing despite having had a massive lineup for check in. Took a while for complimentary drinks to go around. Would be 5 stars, but given the absolute let down of an event. I would not find myself coming back to the hotel.
The hotel managed to ruined New Year's eve for us and many more patrons. No management on hand that were competent enough to deal with all the complaints about their standards and service. The hotel had been left to be ran by inexperienced staff who were trying their best but were completely out of the depth and not one duty manager willing to assist them. We had issues from check in with rooms not being available until the evening, when my wife was told "just go and get changed in the public toilet" then our NYE meal booking on the terrace for the fireworks at La Boca the Argentina Steakhouse turned into being shoved in a cold corned of a hideous room where we were informed it was a seafood buffet. No service, no drinks and no one would explain to us why we had not been informed of any of the changes. It was so bad we left without eating and instead of enjoying the nights celebrations we had no choice with everything being booked up but to retire to bed at 9pm. Happy New Year. This hotel has the potential to be a very nice hotel but it seriously needs a clean out at management level if not a lot of re-training. The problems we faced where down to bad management. We are still awaiting a reply to our complaints from Stamford Hotel management team.
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