Shiels Regent Arcade

To whom it may concern, It disappoints me to have to write this feedback. The lack of communication, the constant chasing of information, the numerous store visits, has all led to a very bad experience with Shiels. January 2017 I purchased an engagement ring from your rundle mall, regent arcade store in Adelaide. I had the ring resized to what i thought would fit my partners finger. However I didnt resize it small enough. Hence, yet another resize. Apon getting the ring back my partner wasnt sure about the proportion of the ring, it didnt look the same as before. After a little while two of the claws holding the diamond were moving. One had come off of the diamond completely. I dont believe that the claws should be able to move so freely?! With concern yet again back to the store, this time to have the ring looked at. The staff proceeded to tell us it was our fault! What did we do? This only happens if your being rough, or exercising with weights, lifting heavy boxes. We must've been doing something! - none of these activities took place. But your staff REFUSED to listen. They kept telling us its all our fault. Whilst having it looked into and repaired we asked for yet again another resize as my partner was finding the ring to be loose. The ring had lost its shape. Once again the staff informing us that this was also our fault. After being spoken to in the way we were, we were left to be made feel like we didnt know anything, That we were idiots! The ring came back after a couple of weeks looking the way it did when it was first purchased. Everything looked fine. A huge relief! My partner refusses to wear this ring to work to avoid the same issue reoccurring , and yet here we are again with the same claw problem. But this time the claw has snapped OFF.... She has worn it half a dozen times if im lucky. I paid $1,200 for a ring that now has to sit in its box because its flimsy, THE CLAWS SHOULDNT BE MOVING. To add insult, we were only just recently told that the ring fault was marked as - due to the "consumer". We've had conflicting feedback from several of your store staff. Some are willing to listen and offer honest feedback, be supportive and considerate. Yet another store played the blame game. What we would like is some answers. This ring was only purchased less than 7 months ago. What a disappointment!
1 7 years ago (18-07-2017)

Staff are always friendly and they have the best selection of fine jewellery.
5 8 years ago (27-01-2017)

Helpful friendly staff who were able to assist me with a last minute gift idea to keep me in the good books!
5 8 years ago (05-07-2016)