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Service NSW

  1. Bankstown
  2. Bankstown Local Government Office

Reviews, get directions and contact details for Service NSW

Service NSW
Address: Shop SP350-351, Bankstown Central, North Terrace, Lady Cutler Ave, Bankstown NSW 2200, Australia
Phone: 13 77 88
State: New South Wales
City: Bankstown
Zip Code: 2200


Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 7:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:30 AM – 3:00 PM
Sunday: Closed

Update Info

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Reviews
Kind and friendly staff. However, driving test’s dedicated parking is so hard to find. It is located on level 1 and 2 below ground level on a multi-storey parking space. The entrance is quite tricky and easy to miss. Luckily I came half and hour early to find it. The driving test is not difficult but watch out for the automatic failure items. I missed the first stop sign which is right at the parking exit. I am sure I am not the only one who missed it. For anyone taking the driving test, please be aware that stopping over the stop sign line is automatic failure. I hope that the instructor would advise me on the stop sign there as it is not so obvious and it is so early in the test. I am so disappointed to know that I already failed before I even enter the actual road! I would be retaking the test here and I would have known better next time. Goodluck to the people who is reading this and will be taking the test. P/s: Go watch mock test driving test at Bankstown on Youtube. Don’t be like me.
Please provide some training to your staff! When I was paying the license fee, the lady named Gina, went to help other staff. And she came back after few minutes, said the payment is not successful, I said it is successful, the transaction shows money has been paid and I showed it to her. She looked it and said it is pending, so it is not successful. And tried to find some reasons to prove her point. For example, I didn’t press enter for surcharge fee charge, I said I pressed. Then, she said you didn’t enter your password. She didn’t check the reasons and just said it randomly. Is it professional? ??? Did she really know what is pending meaning? And try to let me pay it one more time. I said do you have the receipt showing it is declined, if you have, I can pay it. She just said the system will not go to next step if the payment is not successful. I almost believed her. And I said ok, try it again. Eventually, she didn’t ask me to pay one more time as the system works and she didn’t provide any explanation for that. Hence, the payment is successful based on her behavior and my transaction history. If she stayed at her own position, familiar with the computer system and her job, she should know it is other issues rather than payment issue. It is real ridiculous to say ‘pending’ means not successful for the payment!!!! I think she even doesn’t know the common sense of life. TRAINING YOUR STAFF!
The worst manager ever, I had to transfer my overseas licence not too long ago, and the manager I believe her name was Janet she was the rudest unprofessional human being, yet she calls her self a manager! She did not know what is she talking about and left me with no clue on what to do until I called nsw service and they confirmed that my license is valid and can be transferred to Australian driver license without any issues! Long story short, after I spoke to the call Centre I went back to another branch in NSW and they assisted me with my concerns with no problem! So to whoever is taking care of the customer reviews and customer care, you need to retrain your management and starting from this branch.
A staff member at this Service NSW came up to the shared computer I was using while logging in to my account and without asking me or saying anything just clicked on the 'show password' and looked at my password. There was no apology from her for doing this. I was very shocked.
Would put 0 stars if I could. Very unprofessional-Staff stand around and chat to one another while they have over 20 customers during busy peak hour times. So many staff just stand there and chat to each other behind the counter and stare down customers. One of the staff members chewing gum, chatting to colleagues and not serving customers. Staff sit at their desk and dont call customers- they sit there for half an hour t a time, chatting to each other, or pretending to work while there are more and more customers. WHAT IS THE POINT OF HAVING 100 STAFF THAT DO NOT SERVE CUSTOMERS JUST LOITER AROUND AND CHAT. THE SECURITY GUARD WANDERS IN, ACTS IN AN INTIMIDATING MANNER AND CHATS TO THE STAFF. WASTE OF TIME.
My wallets got stolen and with police suggestion, I came to Nsw service Bankstown for applying a new driver license with new license .I went to counter 20, after I described my situation, the staff Aditi asked me followed her to the corner near the entrance counter and start talking to me with very rude and impatient attitude, just simply replied that I can’t replace a new driver license with new license number without a lot evidence. When I asked her what evidence do I need to so I can write them down on the paper, she couldn’t give me the clear answer, but started arguing with me and kept repeating that I couldn’t apply a license with a new license number. she was very unprofessional and her tone makes me feel that I did something wrong that she was trying to educate me. I asked her where’s the manager that I want to ask her about the exact evidence I need to, she lied that she is the manager, the manager Julia passed by and gave me the answers. Camera recorded everything on the day. Very bad experience at Nsw service Bankstown around 10:30am 6th Jan 2023.
The security is so mean and not helpful, shouting at the old lady try to take the ticket. They rearrange the waiting area, include the sick and healthy people together saw a guy coughing 15’ at the waiting area. No guide or quick category people, slow and inefficient system.
Delayed process & too long waiting time is frustrating there, and it's usually the case, following up for months now to fix the system error from their side, still not able to resolve it, no clear deadline or instruction. Poor service.
It took me 6 visits to the centre to actually get to wait in the queue. The officers at the door are of great help; they save you plenty of time and guide you promptly. My advise to you isnto get into their website and spend sometime surfing thru; many services are computerised like booking tests and claiming stuff. So finally on the receipt date, I got into the queue. I waited 22 min in the afternoon, right during peak hour. If you have a mobile, your waiting time is 5-10 min out of 20 min. Let’s get that down. There were many people; just when I started to get bored, my ticket was called. I was served by this gentleman named Jordan, an asian mate, surprisingly the name was attractive for an obvious reasons. We had a chit-chat for awhile and time went smooth. He said all about my inquiry and advised on the matter widely. If all officers there are like him, then it is a gold mine. Just have some patience. Cheers
The bankswtown central service nsw: The security officer wearing long coat made me wait outside the entrance for long time and didn't let me talk to any service centre team member and had a very rude way of replying. He didn't agree to tell his name when asked for review about his behaviour.No surprise overall review was 2.3 however should be less than 1 if possible. I should have checked it before I came here. Don't take any companion with you as they don't let your companion go inside with you and make you stand long hours outside. Worst service i ever had in a place like " service centre".
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Service NSW map

Directions to Service NSW with public transportation

Bankstown Central, The Mall, Stand A 90 meters
946
Bankstown Central, Link Rd, Stand A 180 meters
487
905
922
923
924
926
944
945
Bankstown Central, The Mall 200 meters
487
905
907
908
909
911
913
922
923
924
925
926
939
940
941
944
945
946
M90
M91
M92
S506
Bankstown Central, The Appian Way 270 meters
S588
S590
Bankstown Station, Stand G 290 meters
4T3
N40

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