Secure Parking - The Chancery Basement Car Park

Today the left side window of our car was broken and they stole my partner's sunglass. We parked here around 8:20-8:30am and came back around 5:40, then we found this. We called the customer service and initially they said they can't do anything until my partner got mad and then they send someone to help us clean/removed the brokend window. Clearly this is not a secured parking at all. We already filed a police report and we would like to file a complaint against this company!

Easy booking via their website. Good rates for after 5pm $11 cap. Secure parking and well-lit. Pretty smooth process overall.

Break in today, left passenger window smashed. This carpark is not safe anymore. Used it for years. Auckland city is not as safe as it was too. What a shame. My lovely birthday day ruined...

Break in today! Parked on secure lower level as always but someone smashed left passenger window. Seems like this carpark is not secure anymore. Such a shame as we used it for years.

Charged $10 over the overnight rate. I parked here after I missed the entrance to the Victoria car park which was significantly more reasonable. I figured a $23.50 overnight rate was okay and you can leave from 6 AM to 12 PM. I was dismayed to find I was being charged $33.50 despite entering around 7PM and leaving well before 12PM. I could have gotten valet parking at my hotel for $38. Such a joke. Also the parking ramp has random pillars everywhere not just around the parking spaces meaning you have to make awkward maneuvers around them. Terrible. Absolutely do not park here.

Been using the car park for two years. Today got a ticket for an infringement for parking in a non designated area which was open and not cordoned off. How was I supposed to know this was not available with the cordons lifted. Rather than checking with me, I get a fine. As of now I am looking at parking elsewhere. A colleague had her car smashed as well. Quick to give tickets but not secure at all! Poorly managed. At times, the entry screen does not work as well! Pricey and not clean either!

Good car park but the speed bumps are way too rough

Expensive fees and a nightmare to find your car even with the numbered bays. Signage for exits to streets was poor and the whole car park is dark and seedy! Wouldn't want to walk around looking for my car on my own after 5pm

Rip-off & Poor customer service and too ignorant. Lost my car keys and couldn't remove my car till next morning as it was a Sunday, was charged $48 extra. Tried calling on Sunday, phone unanswered. Sent email and no response. Manage to speak to someone on Monday. Was simply told that it wasn't their problem and they cant do much as the machine handles everything. Had been a loyal customer for sometime, not going to use their service again.

Emailed to arrange booking a spot during the day and overnight on Friday for the coming Monday. Initially great at responding, providing pricing as requested. However when I emailed to confirm less than 10mins after a reply and within business hours, I recieved no response. As my booking was due to start later on Monday, I patiently waited until business hours commenced but again, no response to provide the code required to enter. No number on email to call and follow up either. So I was left in the lurch scrambling to arrange alternative parking arrangements at late notice.