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Renshaw's Funeral Service

  2. New South Wales Funeral Home

Reviews, get directions and contact details for Renshaw's Funeral Service

Address: 88 Bentinck St, Bathurst NSW 2795, Australia
Phone: (02) 6331 4265
State: New South Wales
Zip Code: 2795


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Martin handled my grandmothers funeral arrangements with the upmost respect and decorum. He was professional and timely in our arrangements and helped us every step of the way. The service, booklets and overall presentation of everything was fabulous. I would highly recommend dealing with Martin and his team, they made a difficult time that much easier for our family. Thank you Martin.
When our dear Mum passed away, Renshaws made the process of organising her funeral almost bearable. They were always professional & very courteous. They were very sensitive to our needs at a very difficult time for us & nothing seemed to be too much trouble for them. Would definitely recommend their services. Jane Halliday.
Kate Miller sent the following testimonial and requested it be published as a Renshaw's review: I would like to extend my thanks to you Keegan for your assistance with planning and facilitating the recent funeral of my dear friend. Your professionalism, discretion and empathy was greatly appreciated. The process was seamless and eliminated a great deal of potential stress and anxiety. Attention to detail was remarkable and you listened to our wishes. You are indeed an asset to the business.
Thank you Martin & Fiona for the care taken with out mother. From the arrangement process with a clear understanding of the service layout and the price structure of the funeral was truly appreciated, you helped us with a dignified send off but within our budget. The rosewood coffin was beautiful as were the roses on the coffin. Your service, fees and care we could not fault. Thank you also to Bathurst Chapel & Crematorium for catering to our families needs for our family viewing and time of reflection. Heartfelt thanks to all.
We feel very grateful Renshaw's Funerals took such good care of us after the passing of our beloved Don. They were so kind, respectful, caring and considerate at every stage. Having someone come to our home to prepare for the service took the stress out of an already difficult time. Many thanks Fiona and TIm x
I recently lost my Grandmother and had had no experience in organizing a funeral. It was something I found very overwhelming. Martin and Fiona were incredible. They were compassionate and kind but so knowledgeable and organised everything perfectly. I could not have done it without them. Forever grateful for their care and assistance during that difficult time.
Renshaw's website says "Empathy, Compassion, Respect" but that's not what we got from Peter. We went to speak to Renshaw's about Dad's farewell and felt pressured by Peter to do everything then and there. They had already arranged for Dad's body to be transferred to them after my sister made the appointment to go in for a chat and provided no real assistance to us other than tell us after we explained what dad would have wanted that it would be best done as a "Crem Direct", sign this form, sign that form and pay us $5,500 of which $3,180 were their professional service fees. We were told that we had to put notices in the paper and arrange the celebration of life service ourselves. We wanted a viewing for Dad but weren't told he wasn't in a state to be viewed until 2 days before his cremation. The plaque on Dad's coffin also had the wrong date of birth and death they replaced this when we received Dad's ashes. Tim and Fiona were pleasant when we spoke to them but unfortunately they weren't involved for the bulk of the funeral.
Recently had the displeasure in dealing with this crowd after the death of my beloved mother. Wish I read the reviews here first because I wouldn't have gone there otherwise. I dealt with a very rude man who was more interested in the $$ than what the family wanted, then told my the fees had to be paid before the cremation or she couldn't be cremated. They arranged for mum to be collected after I rang them to make an appointment so I had no choice but to use them when they already had her there. The coffin looked like a prac project a high school kid put together out of plywood, a few of the screws split the wood underneath and a few were sticking out. We certainly didn't get the send off we wanted for Mum. These people are why the funeral industry have a bad name.
All the staff at Renshaw's can only be described as the consummate professionals. Kind, empathetic, understanding, thoughtful & immaculately presented in every way. Nothing was too much trouble & our every need was catered for. Thank you for your kindness, support & involvement in my mums passing.
"Empathy, Compassion, Respect" but our experience was so far from those words Renshaw's Claims they stand by. "Insensitive, Inconsiderate, Impertinent" would be the words i would use to describe the man my brother and i dealt with that day. If i could give 0 out of 5 stars on this review i really would. This experience was made even more stressful and upsetting due to their mistakes and mismanagement of our Father Leslie's affairs. We were ushered into a room by a man and immediately felt pressured by him to do everything then and there. They had already arranged for Dad's body to be transferred to them before we had even signed anything official. We felt as soon as we had explained what we felt our Father would have wanted the guy we were dealing with sort of just shut up and went about writing his quote, he really didn't seem too concerned with dealing with us once we had mentioned a ''Direct Cremation''. Then it was like sign this form, sign that form and pay us $5,500 of which $3,500 were their professional service fees. We asked for a Private Family Viewing at the Crematorium and assured us that they would take very good care of his body so that we could have the private viewing that my brother and i wanted so desperately to have so that we could pay our respects to our Father and so that my children if they so wished could have said their goodbyes also. But 2 days prior to our Fathers Farewell we were informed that a Viewing would not be possible because our Fathers body was too badly decomposed but we were NOT refunded the money we had paid to have said Private Viewing. When i questioned this afterwards when i called to speak with the Owner i was told he would contact me, i am still waiting to be contacted and my Father passed away in July. There is also the debacle with my Fathers Plaque. The dates were wrong on the Coffin Plaque. This was fixed and a new one was made a few weeks later, but putting it down to a Human Error is not a good enough excuse to me to screw up something so important. I asked for a full cost breakdown to be posted out to me or emailed to me and as with the asking for the Owner to contact me still hasn't happened. I am disappointed, heartbroken and angry that this is what people are subjected to when they have to go through what is already such a difficult and heartbreaking time.
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