Red Rooster

Absolutely appalled with the service of Red Rooster Hampton Park. Ordered dinner (for delivery) at 7:30pm, and got a text that we sound receive our meal in 20 minutes. By 8:35pm STILL NOT FOOD. Called up and rang and they said “Oh we’re packing the food now, should get to you in another 20 minutes”. We lived 5 minutes away (wanted to see how delivery would be) and we said we would come pick it up, they strongly said no we will deliver etc. Then 8:45pm called back and cancelled the order, they told us that they were “so busy” and couldn’t rush our food. We then drove down 8:55pm, and there is 1 person on window and taking orders, one manager ignoring customers, and one person in the kitchen preparing food. If you’re busy – HIRE and PUT MORE STAFF on to attend to customer demands – beyond ridiculous. The girl at reception serving us – was so unfriendly, and seemed so disinterested in her job. We then got the same order we ordered online, at the store at 9:10pm, spoke with the manager Vikas who kept interrupting and said there was not much he could do, and offered a chocolate mousse. When we said that our order should be 20 minutes via text, he said sorry but red rooster work on a central system. And that’s all he could offer – passing the blame. We had guests leave who had children, and was not happy at all with the service. By the time we got home it was 9:25pm to eat dinner (almost 2 hours from our initial order)!!!!!!!!!!!! The absolute worse service, explanation and appalling efforts to rectify the issue. Will be taking this further.
1 7 years ago (11-12-2017)

We order from here quite often & four times they get the order wrong, I mean seriously! Each time you go in there’s always different staff who don’t know how to use the registers maybe I would suggest train them before they use the register Had a clear view of the cooking area and there always seem to be taking their sweet time and talking too much & what’s with only one staff member taking orders when thee should be one on register and one for the drive thru I only keep coming back because I like their chips
3 7 years ago (27-01-2018)

witnessed Indian manger yelling at staff, considered unprofessional
2 7 years ago (04-12-2017)

Ordered delivery at this store, 2 crispy strips were missing. Emailed them, no reply. Clearly staff here is not irresponsible and really dont care if they have made mistakes.
1 8 years ago (31-05-2017)

lol ur roostars ant even red
3 7 years ago (20-08-2017)