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Queensland Urban Utilities

  1. Fortitude Valley
  2. Eagle Farm Local Government Office

Reviews, get directions and contact details for Queensland Urban Utilities

Queensland Urban Utilities
Address: 2/15 Green Square Cl, Fortitude Valley QLD 4006, Australia
Phone: 13 26 57
State: Queensland
City: Fortitude Valley
Zip Code: 4006


Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Have just lodged a complaint with QUU, one of their contractors entered my yard without my permission. I was told by Liam from the call centre that customers are to given 48 hours notice and they do not enter a persons yard after replacing meter. I was told by contractor he needed to turn on hose to flush dirty water, yet I was given notice in mailbox after he finished meter replacement on how to do this myself. I have a problem with contractors entering my yard without giving me formal notice and when I am not at home. QUU I hold you personally responsible for the behaviour of your contractors.
7 years ago (28-03-2018)
As an engineer I’ve had the misfortune of dealing with QUU many times. It is the most frustratingly inefficient bureaucracy that is a complete waste of public funds
7 years ago (28-01-2018)
The service is terrible. A couple of bills ago, I tried to pay online. Was not possible. Then I called the office & the lady who tried to help me, couldn't do it & couldn't figure out why. Then she guided me through the phone banking. Okay, that worked. But when I checked my Credit Card account, I was charged twice. When I called the office about it , I was told I had to make copies of my CC statement to proof that I paid. What sort of an outfit are you running. You've a cocked up system. I just want it to pay my bill now. Can't, my customer reference # is wrong?? I'm not blind. I put in the # on my bill, but it keeps telling me, it's the wrong #. What a Mickey Mouse outfit are the running there?? Just like the Census. Another cock up.
8 years ago (31-08-2016)
Pathetic and our taxes are paying for this
7 years ago (26-02-2018)
I received the most remarkable customer service from Tetta in payments who went out of her way to assist me in every way she could. She showed empathy, understanding, compassion and was able to alleviate my concerns. Her professional yet personal approach has taken a load off my mind. Thank you to all at Brisbane Utilities over the last few years, you're all truly outstanding.
9 years ago (27-01-2016)
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