Centrelink

Arrogant rude staff. Absolutely disgusting how they talk to my elderly parents they were embarrassed. Yeah I get your busy, I get that it's frustrating at times but that's the job you signed up for so if you can't keep it professional and be kind to your customers then quit. Never again.

Constantly condescending words and looks. If you want to feel like less of a person this is the place to go. Service on site is just as dysfunctional as the services they offer online. The online services can become obsolete if they screw up your information, forcing you to visit a location to get it fixed. Even after all the waiting and suffering, your problems may not even get fixed.

My wife of Italian descent who came to Australia on a working holiday visa 5 years ago to Mareeba to pick fruit. We met 4 years ago and we got married and had a child. The child was born 1 year ago and in that time she stayed home and took care of our child while she studied for an NDIS support worker. I work full time in construction and supported my family. She went to Services Australia in Cairns to see about our Family Tax Benefit and Child care Subsidy. As she didn't understand completely how to file for it she went there to ask some questions. She explained her situation and the clerk on the counter told her in a very unprofessional way " well you don't work why do you think you can get family tax benefit or child care subsidy"? Train you staff Services Australia, we pay you and you work for us.

Excellent customer service!! Procedures explained well. Much appreciated!! .Keep it up..Nundah Centrelink!! Thank you

Jane was so unprofessional, unhelpful and unkind. No greeting. I needed help thats why i went there, but she only said was " you probably get dept. We need these documents" thats it. May be it was busy day for her but it doesnt mean that she can be rude to people. I left without saying thank you or bye. What for?

Good experience going to Nundah Centrelink this morning. Lovely helpful staff - thank you

I needed an international covid vaccination certificate urgently and one of the counter staff made a special effort to get the certificate quickly.

Soooo sloooooow! Can't believe that in 2019 I have to take a day off work & spend half of it at Medicare just to change my name after marriage. If the Australian Government can't move with the times, it should at least allow you to make an appointment in advance so as not to waste your time.

Excellent customer experience, Kelly went above and beyond for me. Many thanks!

I had issues at a different centrelink that really messed with my account for months till I went to Nundah and they worked with me to fix everything. Dont know how many Natalies there are there but she was super lovely and easy to work with