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Quality Hotel Mildura Grand

  1. Mildura
  2. Mildura Lodging
  3. Mildura Family Style Restaurant

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Quality Hotel Mildura Grand
Address: Seventh St, Mildura VIC 3500, Australia
Phone: (03) 5023 0511
State: Victoria
City: Mildura
Zip Code: 3500


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Reviews
Good location but that's it. Rooms are tired and need refurbishing. Very soft bed. Car park is across the road. Attached restaurant is good however expensive. I got scotch fillet + bowl of potatoes and glass of wine for $82. Free coffee coupon for breakfast was nice.
Very disappointing. When we phoned to book there was no mention that the room was upstairs so we had to lug suitcases up stairs - not easy when you're in your 70's. Car parking is across the road in a public carpark. When we found we had to lug suitcases up stairs - which would be very slippery in winter - I mentioned this wasn't ideal and the receptionist just shrugged her shoulders.nnWhen booking I asked what the difference was between a Queen Bed room and a Suite and was told the Suite had a view of the river. It didn't, it overlooked the train station and yards with only a tiny glimpse of the river if you looked hard enough.nnNo microwave in room, no biscuits. Very basic room for a lot of money. In fact, the only good thing I could say about it is the location. The front entrance area is very grand but our room certainly wasn't. Definitely won't be staying here again.
Recently spent 5 nights here and couldn’t fault it at all. Great location, super clean rooms, comfy bed, good shower. Would absolutely stay here again.
Like an idiot, I left my keys in the room and didn’t realise till I was about 400km away. The staff called three times asap but my phone was on silent. When I realised my stuff up, I was cranky when I called back but shortly realised I was wrong thinking that they hadn’t tried to contact me. Staff were still happy to mail my keys to me even after my less than friendly tone. No swearing or abuse I promise, just tone keys arrived today and I rang to thank and apologise for my tone. They were still friendly. So my review goes less to the actual venue and all to the helpful staff. My bad, lesson learned. Thank you staff!
I arrived here at 11.30 last night - room 66nnJust want to go to bed and sleep but a junky from a room close to mine was keep screaming and being loud and noisy.nI was feeling uncomfortable and scared but I heard from my room twice someone coming, knocking the door of the junky and tell that “we received complaint about you being noisy”.nThis morning when I asked the receptionist to change room and they said people around me checked out already, and I asked the manager what happen and to move me they said “nothing happened last night - there were no complaints apparently made”nThere was nothing on their record apparently.nAsked for a refund and they refused too.nClearly you can see from my face that I’m a person that didn’t sleep last night. I can’t have invented all of this.nnMy bad, I should have called the reception too and complaint too during the nite, but since I heard someone telling “we receive complaint” I thought it was someone from the hotel. At least twice.nComing up, knocking the door and telling to stop.nnApparently I’ve invented or dream about it.nI couldn’t believe it I walked out of the hotel.nAs they make me feel like I’ve invented things, I came back in a I was going to cancel my reservation but they won’t let me do it as there is a cancellation fee .nnVery bad customer service and lack of care.nWon’t be back here anymore after this trip. Absolutely disgusted by the way they treat me.
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