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Mercure Hotel Mildura

  1. Mildura
  2. Mildura Lodging

Reviews, get directions and contact details for Mercure Hotel Mildura

Mercure Hotel Mildura
Address: 120 Eighth St, Mildura VIC 3500, Australia
Phone: (03) 5051 2500
State: Victoria
City: Mildura
Zip Code: 3500


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
If you want to stay in a clean place with good service, Mercure Mildura isn't the place to go.nnWe purposefully decided to stay at The Mercure rather than a little motel across the road, thinking that of course, The Mercure would be much better.nHowever, it was really disappointing .nThe room was so dusty, and it's clear that it hasn't been taken care of for a long time. For example, the phone clearly hasn't been used for a long time because it was so dusty and so much grime and dirty marks that was stuck on the walls and the light switches which came off quite easily when I wiped them off with a wet towel. This shows that housekeeping has a lot to answer for.nIn terms of amenities , there was NO SOAP. They had a body wash, shampoo and a conditioner but as frequent travellers, it's very rare to not see a small soap. We also didn't get a standard room, it was a double storey room with 2 bedrooms expecting the experience to be a bit better....highly recommend that people RETHINK to stay here. Really disappointed. We would have been better off staying in a cheaper place that was clean as we did before. Finally, to cap off our lovely experience NOT, as we checked out, we saw a staff member and asked where we could drop off our room key..nThey said, to leave it in this plastic container . There was no HOW WAS YOUR EXPERIENCE etc...need I say anymore? Please don't mistake this place as a HOTEL.... It isn't.
This hotel is in a great location but the rooms need a deep clean. Surfaces were clean enough but everything else was grotty. There was a thick layer of dust on the bedroom walls, the mesh roller blind in the bathroom was filthy, curtains were too long so were hanging all over the floor & dirty. Even the bathroom heat light had grime smeared all over it. I know it is a heritage building but would expect better minimum standards from Mercure & the Accor brand.
Room was average, not much light with the small windows. There's also an issue with the water pressure making alot of noise, which resulted me having a cool shower to avoid the piercing sound. Our room was also not serviced, even when we told the cleaner we would leave the room in a few minutes. I'm fine with them not servicing if it is occupied but they could have at least left some fresh towels after we left, would have taken a couple of minutes! Definitely wouldn't stay for long stay, overnight is fine though, but probably best to find elsewhere as this is definitely not a 4 star hotel.
Absolutely outrageous experience at Mercure Hotel Mildura. We had a prepaid booking—our credit card was already charged in full—and after driving over 6 hours from Melbourne, we arrived at 11pm, only to be told our reservation was cancelled without any prior notice. No call. No email. Nothing.nnWhen we called the front desk, not only did the receptionist offer no help or solution, but she also spoke to us in a mocking, condescending tone, clearly making fun of our accents. I have lived in Australia for over 10 years, manage a team of nearly 100 people, and have never experienced this level of disrespect or xenophobia.nnWhen we asked how this happened or what we could do, she coldly replied that it was “not her business” and that she “had no idea.” She mentioned a refund would be issued—but we were left without a room to stay in at 11pm in a regional town. No assistance, no sympathy, and not even the slightest effort to help us find alternative accommodation.nnIt’s shameful that a brand like Mercure Accor allows this kind of discriminatory, apathetic customer service. Just because someone is not a native English speaker does not mean they should be treated with less dignity.nnThis is the worst hospitality experience I’ve had in Australia. We have lodged a formal complaint with Accor, and I sincerely hope no other guest has to go through what we did. If you care about being treated like a human being—do not stay here
The restaurant staff and owner were incredibly nice and had amazing customer service. The food was delicious and well cooked. The hotel rooms are older but are still comfortable to stay in ,overall pretty good.
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