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Prouds

  1. Carnes Hill
  2. Glenfield Jewelry Store

Reviews, get directions and contact details for Prouds

"Founded in 1903, Prouds the Jewellers is the largest and most trusted jewellery chain in Australia. With over 260 stores nationwide, discover the largest selection of quality jewellery, watches and giftware, always at low prices. Prouds the Jewellers offers an enjoyable customer experience that cannot be matched by other jewellery stores. Visit us at Carnes Hill, browse our extensive selection and find the perfect piece for you, or a gift for family and friends!"
Address: Carnes Hill NSW 2171, Australia
Phone: (02) 8783 0166
State: New South Wales
City: Carnes Hill
Zip Code: 2171


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Reviews
Love to buy jewellery there! The staff s , male or females are wonderful. Always ready to serve! Today I’m going there. If Fatima is at the counter, sure I ‘ll buy something today! Keep up the good work!
Never shop there - staff are rude, not helpful and scam you. I bought a GUESS watch from them - and when it died and I wanted it looked at, all I got was... "I spoke to my manager and we cannot do anything". I bought it from the store and they didn't even want to look into it for me. I ended up going to Big W and buying a $20 watch to get me by until I can go to a better jewellery shop to purchase... never again will I buy from them. To even talk to me appeared to be an effort for her - disgusting!
Terrible customer service. I have bought a few things from this store. On Wednesday 19/1 I bought a pair of pear earring and paid cash $59. By the following Monday they had broken. I explained that I couldn’t find my receipt and I had paid cash. But the salesgirl would remember me because we had a conversation about warranty and how these always break no matter how careful I am. I told him I had checked in at 1.38 and out at 1.43. He asked me how much I’d paid I said I THINK $79. He looked through the sales and there was a cash sale between the time I checked in for the same small pear earrings, I said I must’ve been mistaken and paid $59. He the told me because I had originally said $79 he couldn’t used that docket to exchange!!. After an hour of being elbow deep in all my bins I found the receipt for $59. I will never buy anything from this store again and will let my family and friends know how I was treated. I know I did t have the receipt but learn to read people and practice some customer service for goodness sakes
Fatima at Carnes Hill Prouds is such a great personality and gem of a lady ! Very helpful. Happy customer
I have been an extremely loyal customer to the store for several years and have noticed within the last couple years especially certain staff members have grown to be flat out rude, negligent, and honestly entitled and I need to express this. I’m completely disheartened by the downgrade in customer service and lack of respect they show to customers but also from what I’ve seen their colleagues too. One older lady Monica who has been there for years and has served me countless times before just looks like she doesn’t want to be there. She is often too deep in conversation with other staff or even on her phone to notice me walk through the door or browse. When she does serve me, she is flat with a poor attitude, and if I ask to look at a cheaper more affordable item, she is blunt and changes her entire approach to rush me out the door which makes me feel worthless and judged. I’ve even on occasion had to come back into the store after making a purchase to enquire but it was clear that she was talking about me with other staff members while snickering. I have tried to steer clear of her, but there is also a younger girl there who is similar and honestly treats me the exact way she does. She is blunt, rude, and impatient to the point where her facial expression and body language makes it clear she does not care or want to even try help me. I have walked past with the intention of shopping however I saw the two of them chatting in the corner while numerous customers were waiting for help. When I walk into the store, if she is already occupied it is very difficult to get her attention and I notice she goes out of her way to avoid serving when she is chatting with other staff. This has honestly changed my whole opinion of the store, and I genuinely do not feel comfortable shopping there when these two ladies are working, and I cannot recommend anyone to shop there and tolerate their disgusting behaviour. I would not wish anyone to experience the level of horrible service and feelings of judgement they make me feel. Thankfully there are other staff members who are extremely friendly and happy to help which if you are going to shop there definitely seek their assistance over the other two ladies!!!! I hope this reaches Management and beyond so they can take the action to resolve this poor service or remove them from the store.
Went into Prouds Carnes Hill, and they did not get the sale with me, big mistake Prouds lost a Sale, all because No Vax card, and as for you staff one day Prouds may not have enough to pay your wages enough think about that one
I like to lay-by some of the specials. Great to have on hand for gifts.
I purchased from Prouds Jewelry store in Carnes Hill. Staff are friendly and willing to help.
Awesome Jewellery store, the young lady who served me was so helpful and kind.. great service..
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