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Prouds

  1. Kippa-Ring
  2. Deception Bay Jewelry Store

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Prouds
"Founded in 1903, Prouds the Jewellers is the largest and most trusted jewellery chain in Australia. With over 260 stores nationwide, discover the largest selection of quality jewellery, watches and giftware, always at low prices. Prouds the Jewellers offers an enjoyable customer experience that cannot be matched by other jewellery stores. Visit us at Peninsula Fair, browse our extensive selection and find the perfect piece for you, or a gift for family and friends!"
Address: SH C7B, Peninsula Fair S/C, 272 Anzac Ave, Kippa-Ring QLD 4021, Australia
Phone: (07) 3883 4996
State: Queensland
City: Kippa-Ring
Zip Code: 4021


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Reviews
Lack of customer service. Train your staff on how to treat your customer even their different culture. Supposed to buy the ring but I changed my mind.
The only reasons they get 1 star is because I can't give 0 and they actually answer their phone. I took my watch in to have the battery replaced and almost a month later I still have no watch or explanation as to why it isn't back yet. I had been promised at least 3 callbacks and received only 1 over this period. I have left a message for the manager to chase this up and I have insisted that my property is returned immediately whether it is finished or not. Pay the extra few dollars and take your things elsewhere. Whether this is the fault of Prouds Kippa Ring or their watchmaker is completely irrelevant to me; if you say watches are sent away first thing Mondays and back on Fridays then stick to it. 2 weeks I could deal with but a month is UNACCEPTABLE. Edit: To follow up my review of this store, I have discovered a few things. 1 I finally got my watch back, 1 month and 3 days after handing it over. Upon its return, it was noisier than it has ever been. I have to put it inside a closed drawer or not have it in the bedroom while I sleep because the ticking is now actually as loud as a $2 wall clock, and 2 I discovered that Prouds doesn't outsource their repairs like I thought they did. Their watchmakers are two guys who work in the Brisbane City Prouds store. You know, I went to a jeweller because I thought they'd do a good job and be careful with the watch that I love, but I guess I was mistaken. I will never go to a Prouds store again, and this whole debacle has me wondering if there are even any watchmakers left who actually know what they are doing. I love this watch. It was a gift and I have always tried to take care of it, but I fear it will never be the same again. This whole experience makes me feel like I'm gong to have a nosebleed. My rating stays at 1. My next step us to contact Prouds Australia headquarters and have the watch sent away again, but I will insist it is sent to one of their best, not any store in SEQ to make sure it doesn't go back to the Kippa Ring or the Brisbane City store.
Got an engagement ring resized and these guys did a perfect job - so happy with the results! $30 or free if it was sorted or not, competitive price compared to other jewellers $150+ Jemma is awesome and was a great help providing exceptional service that I hope is well recognised. The guy behind the scenes that does the resizing is obviously highly skilled, talented and knowledgable Would recommend and return again Happy customers!
I have been going their for years and never had a problem. The staff is always helpful and their store has an amazing variety at a great price.
Great service, huge range, and plenty of discounts. Would certainly shop there again.
The salesperson i dealt wirh was lovely, helpful and efficient.
Very helpful lovely staff fantastic store
Amazing staff so kind and lovely
Great prices and service
Friendly staff very helpful
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