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Plaza Premium Lounge

  1. Mascot
  2. Mascot Airport Lounges

Reviews, get directions and contact details for Plaza Premium Lounge

Plaza Premium Lounge
"Inspired by the Australian landscape and way of life our Plaza Premium Lounge is featuring comfortable lounge area with views out to the runway, casual dining areas, and live cooking kitchen.Our all-inclusive entry offers a range of services including our fully tended Aero Bar serving both alcoholic and non-alcoholic drinks, barista made coffee, a generous selection of made to order bar snacks or guests can choose from our a la carte menu highlighting both local and international cuisine. Everything a traveller needs including showers to freshen up before their flight, convenient charging stations fast Wi-Fi and entertainment, help to make the journey more enjoyable."
Address: International Departures Terminal 1, Mascot 2020, NSW, AU
Phone: (02) 9693 4218
State: NSW
City: Mascot
Zip Code: 2020


Opening Hours

Monday: 06:00-22:00
Tuesday: 06:00-22:00
Wednesday: 06:00-22:00
Thursday: 06:00-22:00
Friday: 06:00-22:00
Saturday: 06:00-22:00
Sunday: 06:00-22:00

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Reviews
A general lounge where multiple airlines send customers when they don't have their own lounge. As a frequent Delta traveler, definitely not up to the Delta standard. About the only positive about the lounge was that it was a seating area not at the gate. Food quality was poor, I asked for orange juice and was told it was out on the bar. I replied first there's no glasses left , second the orange juice is empty. I was then provided begrudgingly a glass of orange juice. Rather than refill the orange juice they simply removed the container that held the orange juice about 30 minutes later. Several of the food items were also empty and the staff were making no attempts to refill them. There is only one men's room and it was closed for cleaning. I would say it is not at all like advertised on Delta's website.
Food & Bev Review! Breakfast was pretty decent. Entered at 10:30am on Friday, quite empty lounge. Good: Sausages, roast potatoes and barista made flat white was a nice touch. Especially with the view. Everything else was as you would expect. Good spot for quiet and nibbles overall!
Had to go here to get though emails in quiet because of a glitch in the Qantas system so couldn’t get into their lounge. Had to pay by the hour and definitely not worth the $72 for 2 hours - would ask for a refund and leave if there were any staff here. - Out of beer and some wines - No hot food and minimal selection of what is there, although it looks as though it’s been there a while - No tables being cleared and rubbish everywhere - Broken furniture and fittings - Dirty bathrooms - No beverage service with signs up saying they’ll be back but taking a long time - Staff trying their hardest but can only do that they can with what they have got Should have checked the reviews first! Avoid if you have to pay!!
Very quiet and tiny lounge. Food are nothing too special. Ok if you have complimentary passes but doesn’t worth 32 usd to come in. Only one staff at the reception and one at the bar. Quite a few tables inside have not been clean. The company need to give the receptionist a raise cause she was the one doing the cleaning. As well as making drinks when the one at the bar took his break.
It is SkyTeam lounge operated by Plaza Premium Lounge. The chicken wings was delicious! The view of the runway was fabulous!
People are lovely, warm and friendly. Service doesn't survive just on smiles and banter. It needs physical energy to maintain the space. Arrived mid day for 6 hour booking and thought I would enjoy the food and ambience like any other lounges. Food is pretty average, noodles was tough to chew, tables left uncleaned especially seating areas and Floor are messy in most places with food crumbs above and below. Would have helped to keep it clean to make the place more welcoming. And finally the men's toilet was not cleaned and definetly far from being hygienic. Come one Plaza Premium Sydney- you should learn from Singapore Plaza premium lounge!
Arrived late morning, lounge relatively empty of passengers with one member of staff at reception and a quite stressed out member behind the bar. Every single table was overflowing with dirty cups, glasses and half eaten food. I sat with my beverage on my lap. The food on offer had seen better days, cold and unappealing. It was a couple of hours before it was refreshed. Lounge filled up quite quickly and when creaking at the seams I moved out to a seat in the concourse. There are many other paid options in the airport that are better than this. Overall a less than Premier experience and a poor start to a very long set of flights.
Do yourself a favour don’t Even go in!!! Dirty, disgusting, lack of choice, coffee is cold, no decaf, no skimmed milk, food beyond awful. Avoid avoid avoid avoid avoid avoid sky team should run their own lounge if they want to keep premium cabin passengers. It has to be the worst lounge I have EVER visited around the world. No diet or zero drinks. Appalling beyond all belief. Mc Donald’s would be better, hotter, fresher and disgusting.
This experience has been incredible all thanks to Crystal. She ensure our glasses were full and was not short on the banter. She should certainly be promoted to manager. This place wouldn’t run without her.
Crystal Shi provided us with great customer service . We had a very good time at the lounge . This is our first time at the new lounge and we have enjoyed it alot . perfect way to start a holiday
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