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American Express Lounge

  1. Mascot
  2. Mascot Airport Lounges

Reviews, get directions and contact details for American Express Lounge

American Express Lounge
Address: Airport Dr Sydney Airport T1, Mascot 2020, NSW, AU
Phone: (02) 9693 4555
State: NSW
City: Mascot
Zip Code: 2020


Opening Hours

Monday: 06:00-23:00
Tuesday: 06:00-23:00
Wednesday: 06:00-23:00
Thursday: 06:00-23:00
Friday: 06:00-23:00
Saturday: 06:00-23:00
Sunday: 06:00-23:00

Update Info

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Reviews
American express lounge available to those with certain Amex cards. It wasn't too busy when I visited, plenty of seating available and was comfortable. 90% of seats have a power outlet available along with space for hand luggage, I do appreciate the availability. The self service beverage station with soft drinks and water. Alcoholic drinks, coffee and tea are also available for order. Staff were extremely friendly and the lounge was kept clean. Toilets were quite clean and there's also shower facilities available in the lounge. Food was pretty average with a small selection available during breakfast and lunch.
The lounge is pleasant enough. The food choices are limited compared to Centurion lounges. However the bar is quite impressive. The space is comfortable with plenty of power outlets. The views outside are quite limited. I prefer the New Zealand air lounge upstairs followed by the Singapore Air lounge next door to it. But this is not a bad choice.
Good lounge. Wasn't as crowded as other reviews suggested on our day. Was close to our 50+ gate number. A selection of about 4 cold and 6 hot foods - kids really enjoyed variety compared to Qantas club. Sparking water tap to fill bottles.
Extremely disappointing, severely understaffed at 8am, peak breakfast time. Cutlery were dirty, no forks available, had to wait 30 minutes for a coffee they had no cups left. No hall staff were present to collect dirty plates and clean tables. This meant there weren't many places to sit down and eat. Food choices were limited, taste was underwhelming. Staff were generally unhelpful as they were too occupied and understaffed i.e. asked for a fork, and they would tell me to ask someone else - no one could provide me a fork. The only views from the lounge: gate 57 and a loading dock. Amex really need to step up the service and quality of the Sydney Centurion lounge.
Noisy, chaotic, lack of food and drinks. I understand staff shortages but good staff were cleaning up at 7pm! Bar had run out of all beers bar 2 and many other things not available. The guy Asian working the bar was trying very hard with huge queues. The noise of kids that parents weren’t managing was unbearable. It was quieter in the food court! There needs to be a limit on numbers when staffing and supplies are low. There should be a minimum age if children are allowed and there definitely needs to be someone to have a quiet word with those screaming people across the room. Scarce amount if food, pancake machine not operating, showers not operating, soft drink not operating. I thought this had been done up? Previously I’d found the lounge a place for quiet relax. Time for food and drinks but today was more like a canteen where they’d run out of everything.
Would put 0 starts if I could....absolutely shocking. No food, no clean tables, toilets in a horrific state. This was probably the worst lounge visit I have ever had! Avoid at all cost.
Shocking lounge, definitely not worth it. You’re better off paying for entry somewhere else. They completely ran out of most of the food and drinks. First we were told we had to wait 30 minutes to get in then we were told the bar was closed because glasses had to be cleaned. Then we turned up at the bar and there was literally NO beer or cider left and they didn’t know when/if it would be stocked. The pizza also kept running out and the pancake machine was broken. The only good thing was the free Aperol spritz.
Clean, spacious, good selection of food and drinks and great customer service! I had issues with my lounge pass this morning 28/10/22 and the team was very accomodating especially when I had two hours to wait for my flight! Thank you American Express Sydney Lounge team I will definitely be back!
Great food and even better staff! I am impressed with both the kindness and professionalism displayed by the staff. I had a concern regarding my baggage and as soon as I presented the problem to them they directed all their attention on helping me. True professionals, cheers to William and his lovely co-workers!
Mid at best, the old lounge used to be classy and comfortable. The new lounge is hidden underground where the reception and waitresses have merged into one - it feels like a food court with tons of people stuffed inside trying to feast on the instant eggs they like to call scrambled. The quality of the lounge is absolutely embarrassing.
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