Platypus Shoes Robina

I am an NDIS Support Worker. I took one of my participants into Platypus shoes at Robina Town Centre. She was nervous as she has physical disabilities and often gets treated poorly by service staff. They are often condescending towards her and ignore her and talk to me. We were serviced by the lovely Charlie who stated that he works there casually. He was honestly so professional. He was respectful and very engaged. He educated us on what the participant would need in terms of shoes for her feet that are malformed. He was so inclusive and professional. When it became obvious that we were not going to be able to get shoes there, he looked up other stores and educated us on what she would need. I can not say enough how amazing he was. He has a really bright future ahead of him and all staff from all sectors could really take a leaf out of his book.

Great store inside Robina Town Centre next to Apple store. Has a wide variety of shoes and great range of styles. The staff were extremely helpful and provided information that would generally not be available about sizing and shoe comfort. The staff assisted in the purchase of a pair of Doc Martens. Highly recommend this store and their staff.

bought a pair of shoes for our kid and only found out nearly 2 months later after xmas and after he wore them for a day that they inadvertently gave us 2 different sizes - we didn't have the receipt but they were super helpful and patient - i found the transaction day/time/cost and they found theirs and swapped out the wrong size, with a smile! Great experience

Got some shoes today and the boy was so helpful great attitude and excellent customer service. Thank you

Came here to check out some Nike shoes and didn’t see them so I had to keep walking around. Asked a staff member why it was and she told me that they change the displays all the time but they can’t change the signs. Why not simply just keep it the same. But staff are friendly, had like 3 come up to me and ask if i needed any assistance so there’s no shortage of them .

Will never go again. We just waited to be served for so long no one came over and asked if we needed help. Tried to ask someone was just brushed off and someone else who walked in after me got served they didnt want to help the family with the child that would not stay quiet.

Terrible customer service from the store manager and co-worker.Left the shop furious

Shay was super knowledgeable and helpful. Went above and beyond to make sure I got a certain pair of shoes. Great style and provided an all-round great experience.

Possibly the worst customer service I've ever encountered. Talked to 3 different but all equally snarky and rude ladies. I purchased $100 shoes and both shoes fabric lifted and ripped within the first month of owning and was refused a refund or faulty exchange. The so called manager said they're ripped and faulty because I wore them. Absolutely ridiculous. They lost another $500 sale from me that day. Will not make that mistake again.

Not happy. "Son's school shoes I thought buying Converse he would get longer wear out if them because they are not cheap have been too worn in". What does that mean? He has to wear them everyday Therefore will not give a refund. Sole has torn away after 3 terms and 1 term he wasn't wearing them due to lockdown. I asked for a phone number so I could talk to someone else. Refused to give me a contact number and told me to Google it. Thanks for nothing Giorgia.