PB Tech Wellington

Reviews, get directions and contact details for PB Tech Wellington

"Wellington's leading computer superstore."

Address: 5/7 Vivian St, Te Aro, Wellington 6011, New Zealand

Phone: 04-801 6888

Website

State: Wellington

City: Wellington

Zip Code: 6011

Opening Hours

Monday: 9:30 AM – 5:30 PM
Tuesday: 9:30 AM – 5:30 PM
Wednesday: 9:30 AM – 5:30 PM
Thursday: 9:30 AM – 5:30 PM
Friday: 9:30 AM – 5:30 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews

Nick M provided not only in depth information about the speakers I was considering but also explained what they did as well as special on them which allowed me for a good idea of what to buy and I purchased them and stands which he had measured for me and confirmed they contained padding in the box. I purchased these the same day, really made the buying process easy and I feel confident with my choice.nnGreat team member and friendly attitude

Great Customer ServicennI would like to share a great experience I’ve had with Kim Hunter at PB Tech Wellington on Vivian street .Whenever I go in, Kim is always helpful, friendly, and willing to take the time to help me find the right product.nnSometimes I walk into PB Tech wondering whether I’ll be able to find what I need, but Kim always goes above and beyond to help me. His customer service is excellent, and I really appreciate the effort he puts into helping customers.nnThank you, Kim, for always providing such great service!

*UPDATE: I've never left a one star review before, but due to PB Tech's refusing to respond to multiple emails and calls, I felt forced.nnThis experience with them–having such poor communications, spending hours writing emails only to have them half read and replied to incorrectly, refusal to compensate me for my time—has been incredibly disappointing and such a waste of my time. I ended up having to submit to Disputes to finally force them to reach back out to me. Their customer service manager, while maybe trying to be helpful, was dismissive, under apologetic, and refused to give me the compensation I deserved.nnTheir pricing is great, that'll get you in the door, but if you have issues, their customer service and complaints process is dismal and untrustworthy. I've personally walked away from this feeling unheard, frustrated and poorly compensated.*nnOrdered Christmas gifts in Dec 2025. Suffered 3 months of delays. Paid for an upgrade. Received a faulty unit. Waited 2 more months. Received a second faulty unit. PB Tech short-changed my refund, and though Tania officially escalated it to the Customer Services Manager two weeks ago, management has gone completely radio silent. Five months of terrible service and zero accountability for breach of the Consumer Guarantees Act.

This place has a problem with ego. Every time I’ve come here to shop, I’ve immediately felt judged by the staff. Whenever I ask a question, I get looked at as though I have no idea what I’m talking about. The staff often act like they know everything about computers and assume everyone else knows nothing. They tend to overexplain technology in a condescending way, especially if you’re a woman.nnA while ago, I visited this store to buy a PC. While I was looking at the display models and comparing specifications, a staff member approached me and asked, “Shopping for your boyfriend?” I found that comment incredibly disrespectful. It was strange to assume that I couldn’t possibly be shopping for myself. Caught off guard, I replied, “No, I’m shopping for myself.” The staff member responded with a surprised “Oh!” and then proceeded to explain everything to me in an overly simplistic way.nnAfter that interaction, I decided to leave and shop elsewhere. I eventually purchased a PC with an Intel Core i7 processor, an NVIDIA GeForce RTX 4070 graphics card, 32GB of RAM, and a 1TB storage drive. It’s an amazing PC and runs games incredibly smoothly.nnTo be clear, PB Tech offers a great range of technology products. My issue is not with the products, but with the customer service. My advice would be to invest in training that encourages staff to be more inclusive, respectful, and approachable. Anyone, regardless of gender, can be interested in technology and capable of making informed purchasing decisions.nnIt’s disappointing that experiences like this are still happening.

Had the very cable I required on the shelf. The staff were very helpful. A look around the store had me wanting all sorts of the latest technology. It was good being able to handle all the latest phones and tablets, feel them in your hand as weight does differ through the ranges. Plenty of staff to ask questions but had to get out quick in case I made some impromptu purchases. Parking on site.

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Map, Satellite View
Street View

Directions to PB Tech Wellington with public transportation

Cambridge Terrace at Vivian Street 70 meters

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Kent Terrace at Pirie Street 100 meters

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Cambridge Terrace at Barker Street 180 meters

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Elizabeth Street at Kent Terrace 200 meters

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Kent Terrace at Basin Reserve 220 meters

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Reviews, get directions and contact details for PB Tech Wellington

Opening Hours

Directions to PB Tech Wellington with public transportation

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