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Paul Carroll Shoes

  1. Burswood
  2. Western Australia Shoe Store
  3. Perth Shoe Store

Reviews, get directions and contact details for Paul Carroll Shoes

Paul Carroll Shoes
"For 45 years Paul Carroll have established themselves as Australia’s premium footwear destination, providing a wide range of stylish comfortable shoes for both men and women.Founded by Mr Paul Carroll, a sixth generation shoe maker who made Perth his home after making the journey from Dublin in 1963.Paul Carroll stock over 30 brands of shoes, including leading labels such as Ecco, Gabor, Mephisto, Rockport, Klouds, Silver Lining, Ara, Hispanitas, Pikolinos & Arcopedico. In addition, our extensive range includes specialist orthotic styles, extra-wide fitting, vegan shoes & more."
Address: 24/26 Teddington Rd, Burswood WA 6100, Australia
Phone: (08) 6180 2244
State: Western Australia
City: Burswood
Zip Code: 6100


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

Update Info

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Reviews
Purchase some shoes for work this afternoon at the Burswood Paul Carol needed a black sneaker so happy with my purchase. The customer service impeccable. This shop is my favourite place for comfortable shoes
Not happy with after sales service at DFO. The young lad who served me was wonderful when I bought a pair of boots to accomodate my ankle which I broke earlier this year - needing boots with 2 zips and laces to get my foot into the product. I was very happy until a piece of metal hardware fell off and was lost whilst being worn 2weeks later. I returned to the store - cut a long story short; I have the boots sitting in the corner of a room. I was referred to Mr Paul’s nephew, who after publicly arguing with me. After quite some time and a lot of persuasion he did offer to get a pair from Burswood - but was intent on serving his current customers first. He blamed my feet - 2weeks wear on someone with 6 pins in their foot - How far did he think I had walked? He also gave me his knowledge of shoes and the family history, he was blaming me and tried to blind me with science - which he actually didn’t but I didn’t react. He also told me the boots are from Germany and he couldn’t just go there and get a part. He suggested I run around with my walking stick find a boot maker who had 4 pieces of matching hardware to fix the boots and return the receipt to be reimbursed. I wanted a replacement of faulty goods.Not a verbal stand off. I told him that I didn’t have the time to sit there any longer and argue - I walked out feeling publicly insulted and with no boots to wear - due to my injury. He did not care, even though he had told me he had given me good customer service. For the record my family history is in the shoe industry too - my uncle was a shoe designer and in his day designed shoes for the official uniform for English sporting teams….. non of which is relevant to needing my shoes replaced under consumer rights and good business practices.
Worst customer service ever. 1 staff member running around but only capable of serving 1 person at a time with 2 other staff chatting in the glass office for the entire 20min it took us to get served and another on mobile phone laughing and joking with person on the other end. The shoes are quality and that is the only reason we put up with it and they got 2* and not 1
Good selection of shoes including special requirements like orthotics, etc. Parking out the front. Plenty of sale items. They also offer Afterpay
Great service by staff. Thank you.... I didn't manage to buy a pair of shoes however as I have very difficult narrow long foot. After fracturing my foot earlier this year it makes it even harder. But staff tried hard to find a sneaker that fitted.
The service at this shop is outstanding. I have now had 2 pairs of boots replaced due to a fault in heel. I will only purchase shoes from PC.
The most friendly staff there... they were ever so willing to help... Looking for styles and my size for me...
I ordered some shoes online for my mum and entered the incorrect email address. I called the customer service line and quoted my order number. I was absolutely blown away with the level of service Tracy provided. Not only did she resend the email almost instantly but my mum received her shoes in 2 days! She absolutely loves them. Really high quality shoes and amazing customer service. I will be back - thanks again Tracy!
Excellent service - very patient - great range and size of shoe. I take size 13 female sandal and it's the first time I have ever had so much choice because n a shoe shop
First time to visit their store today and I was quite overwhelmed with the wide variety of shoes and sandals to choose from. The experience was great as I was left alone to look around, and was later on assisted by Pamela who was really very helpful and patient. Surely will suggest this store to my friends and will be my go-to place for my next ones. Thanks Pam!
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