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Reviews, get directions and contact details for Papamoa Beach Tavern

Papamoa Beach Tavern

About

restaurant, pub, beer, live music, breakfast, lunch, dinner, coffee, casual, happy hour, cheap eats, wine, steak, burgers, pizza, salads, kids, functions

Story

The Papamoa Beach Tavern is the heart of the Papamoa Community. Welcoming a diverse range of punters through its colourful doors each day the Pap Tav greets every visiter with a great range of cold beer and delicious easy to love food. Full of warm beachy vibes and good times the Papamoa Beach tavern is a fun option for anyone looking to kick back and relax during the day, dine with friends or party in the late evenings.


1). We are open 10am - 11pm everyday unless its super quiet.
2). We are a big pub so anyone under 18yrs needs parental supervision at all times.
3). We have a range of fantastic function spaces to book.
4). We don’t do vouchers because we havent made any yet.
5). Swim between the flags and slip, slop, slap.


Address: 20 Domain Rd, Papamoa Beach, Tauranga 3118, New Zealand
Phone: 07-282 8180
zn.oc.nrevathcaebaomapap@ytrap
State: Bay Of Plenty
City: Tauranga
Zip Code: 3118


Opening Hours

Monday: 10:00 AM – 1:00 AM
Tuesday: 10:00 AM – 1:00 AM
Wednesday: 10:00 AM – 1:00 AM
Thursday: 10:00 AM – 1:00 AM
Friday: 10:00 AM – 1:00 AM
Saturday: 10:00 AM – 1:00 AM
Sunday: 10:00 AM – 1:00 AM


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Reviews
Excellent service and ever better food.nnWe had a wonderful evening dining at The Island. Though when we came in the waiters were busy with their tables, they were still attentive and aware that we had sat ourselves down. Our waiter, brunette irish I think was very pleasant and polite, we were also served by an American woman who was also very pleasant.nnWe ordered the platter for 1 which was incredibly tasty, we are not huge eaters so this was a good portion for us, the platter for 2 would be perfect if we didn't have lunch earlier.nnThe cocktails were fantastic, we had the Lychee Lush, the Tennessee Firehouse and a Coconut Margarita.nnI would highly recommend visiting The Island if you are in Papamoa. You won't be disappointed!
Unfortunately, your response has made this experience even more disappointing. Rather than acknowledging how the situation was handled, it seems focused on explaining why I, as the customer, was at fault.nnI had already paid for my food. I stepped away briefly and then returned. Why should that mean I was no longer entitled to the food I had paid for, in a reasonable condition, or to normal service when I came back?nnYou said your staff “looked for me for 10 minutes”. What does that actually mean? Did someone actively try to find me, or simply look around and wait?nnIf my food had been sitting there long enough to become cold, the professional response when I returned would have been simple: explain what happened and ask, “Would you like us to remake it fresh and hot?”nnYou now say that fresh, hot food was offered to me. I never received that offer, nor did I receive freshly remade food. What I received was cold food that did not taste fresh. If a remake was genuinely offered, why was it never clearly communicated or confirmed with me?nnI also never received the water I was supposed to be given — not tap water, bottled water, or any water at all.nnBut what upset me most was how I was treated. I was dining alone, simply trying to have a quiet meal after work. I wasn’t asking for special treatment. In fact, I tried to make things easier for your staff and, after getting confirmation, helped myself rather than asking them to do more.nnInstead, I was questioned and embarrassed in front of other customers over food I had already paid for. The way I was approached made me feel as though I was being suspected of taking someone else’s food. That was humiliating and completely unnecessary.nnMistakes happen in hospitality. Food gets cold, drinks get forgotten and misunderstandings happen. Those things can be fixed. What matters is how a business responds.nnA professional response is to understand what happened, acknowledge the customer’s experience, apologise where appropriate and offer a solution. Instead, both at the time and in your response afterwards, the message I received felt like: “We did nothing wrong. You were the problem.”nnThat is what I find unacceptable.nnGiven how I was treated, I am also left wondering why. Was it because I was dining alone? My gender? My race? I am not accusing anyone of discrimination without evidence, but after being singled out, questioned and embarrassed in front of others despite having paid for my food, I think it is fair to wonder whether I would have been treated the same way if I were someone else.nnI did not expect perfection. I expected basic hospitality: the food I paid for, reasonable service, clear communication and respect.nnThis could have been resolved with a simple conversation and a freshly made meal. Instead, the decision to blame the customer rather than acknowledge what went wrong turned a simple service issue into a genuinely unpleasant and humiliating experience.
Great food, limited choices on guest beers as they brew their very own.nnHowever our table of 10 was seated near the kitchen, the door leading outside to inside made it extremely cold and staff and other customers left it open, which interrupted our dinner as we had to constantly get up and close it. The temp on this night was 8°, there are heaters, however deemed in affective once the door is left open.nnWith no apology from staff.
Amazing bbq. Simply the best I’ve had. The ribs were the star of the show. Very generous servings and the beer… Made on site and sooo delicious.nWonderful ambiance , music great.nStaff a bit overworked on a sunny holiday night. Might consider adding an extra waiter on peak times so they also have time to smile and enjoy the vibe.
10/10 night, babysitter cancelled and we took our 3 year old son, who wait staff were lovely and gave him the 700 high 5’s he requested along with amazing service and food.nnWe had a platter for 2 expecting to take home half in a doggy bag when it showed up, but once we started we could not stop.nnWe WILL Be back great experience
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