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Optus Head Office

  1. Perth
  2. Perth Corporate Office

Reviews, get directions and contact details for Optus Head Office

Address: 2 Victoria Ave, Perth WA 6000, Australia
State: Western Australia
City: Perth
Zip Code: 6000


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Reviews
I had a payment extension or agreement because I was late paying my mobile bill. I had 4 payments to make over 4 weeks, I paid the first payment on time, second payment well before the due date. I started receiving texts from Optus to say I’d breached my arrangement?? I contacted Optus customer ‘message us’ support, the unhelpful, no support Hans informed me that I am at fault because I paid before the due date, and I should have known only to pay on the exact date due. He told me this over and over again with no offer to rectify the situation. One thing about you Optus. you never fail to surprise customers with the continuing low level of customer focused service. 1 out of 10 Would I recommend anyone to Optus? Ummm No, maybe Putin…. What’s the reason for this score? because it wouldn’t let me give you Zero You should look at using juveniles at a detention centre for client contact. They would be a revelation for you!
I have been having home internet problems since January this year and everytime I have messaged optus they said that they would fix the problem. 8 months later the problem has got worse. I got this message yesterday after asking for nbn to come in the am as I am studying for exams. But the appointment is already booked for tomorrow, you will get this issue resolved soon. Also now the appointment is not possible to cancel because the tech is already assigned, so please wait for tomorrow and you will get this issue resolved. Also you can study for your exam. I am disgusted by the way I'm being treated and believe that something needs to be done. Your lucky to get one star because that's too good
The Absolute Worst Customer Service I have ever experienced from a Telco. The Support people can NEVER help, they put you on hold for 13-22mins at a time, only to come back with a reply like "You will have to speak to Technical support" Never compensate for any WRONGDOING. NO SUPPORT. NO ASSISTANCE. THESE GUYS NEED AN OVERHAUL AND an AUSTRALIAN. SUPPORT CONTACT NUMBER, NOT SOME PERSON IN A PAKISTAN CALL CENTRE APOLOGISING EVERY 2seconds offering NO ASSISTANCE. DISGUSTED & DISGRUNTLED CUSTOMER...
During a period where optus has just had a breach and customers are being told to go into stores, yet there are only 3 workers on and a line out the door. Where is the customer service?
Worst telco ever. Very bad customer service with no empathy and just following corporate scripts, and poor management of customer data from the recent cyberattack. There needs to be drastic changes to the organisation.
Firstly, please note – I considered making this a 0-Star review, it’s only getting 1-Star because, the staff are polite. I rue the day that Virgin left Australia and Optus was recommended to its customers. In January I contracted with them to purchase a Samsung S21, which arrived HOT in the box, since then on a random basis I have been fighting Optus to get the phone exchanged, even though Samsung gave me a Diagnostic report saying the phone should be replaced under ELF Early Life Failure within a few days of purchase. More on Samsung’s hand in the fiasco, on their review. Even though, I had that document, all Optus wanted was the phone to be sent off for service, but I had no other phone to use, so after many emails & some negotiation I received a credit/refund from Optus so I could purchase a pre-paid handset. In the early month’s the phone overheated to the degree, I thought it had damaged my ear drum, and in fact - I won’t leave it switched on overnight, in case I wake up to…a house burning down. In one instance, the phone itself, even sent me an error message, advising it be turned off, because it was…TOO HOT !!!! There’s a lot more to this debacle, but suffice to say I eventually agreed to the phone being sent off for service and…Since May 21st it’s been doing the rounds of Samsung, Optus & various tech companies, and whilst, everybody is very pleasant to talk to, and numerous staff members have said the device; should be replaced, No one is actually doing it !!! And, to make you roll on the floor laughing – The device is under warranty, & I have insurance on it – Optus’s own insurance company, said the phone needs to be replaced, just….NOT BY THEM! Another, bit of humour – they’re happy for me to have the phone in my possession, but an Optus branch held on to the phone for 7 days, because they didn’t have a Fire Blanket to use when sending it for service. A staff member advised me of this. I am now at the stage where I am taking the matter a lot further, and this review and Samsung’s is part of that process After, listening to only a bit of my story, I’ll let you decide your-self on whether to use Optus or not.
I cannot believe that a service could be so difficult to deal with. Numerous phone calls for the same issues. Connect Australians with jobs in a supported environment, solving problems the first time not eight phone calls on hold later
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Optus Head Office map

Directions to Optus Head Office with public transportation

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St Georges Tce After Victoria Av Westbound 220 meters
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Adelaide Tce Before Hill St 270 meters
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Terrace Rd Before Hill St 280 meters
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