Officeworks Bundoora

Agree with other reviewers - absolutely terrible customer service at Officeworks Bundoora. In fact, I let my child climb on their counter so someone would acknowledge I existed and serve me after an extended wait period. I was then incorrectly told that I could not take a photocopy of a page in a book for my child’s education project. We will NEVER go back.

If I could give a negative I would. Worst customer service experience I have ever encountered. I put through a document online to be printed. I checked it four times to ensure it was how I wanted it to be printed. When I went to pick it up, it was completely wrong. Firstly, when I showed the girl the email with the barcode her response was, "yeah what it is it?" I said it's a document, maybe scan the barcode. Her response, "just tell me what it is". Then she brought my document which was completely incorrect in how I wanted it to be printed. I asked for a refund as I said this is wrong and I cannot use this. She responded with, "it's not my fault it is what it is". Wow. Just wow!!

My recent experience with officeworks, Bundoora Officeworks in particular, was very poor customer service. I had a click and collect order that was ordered on the 17th of December, it said would be ready on the 21st to pick up. Because of Christmas I gave them a little time and rang them the week after, was on the phone for about an hour as they were unable to find my order that apparently arrived? but the person on the phone then said hadn’t! Assuming they lost it So I waited for the new year, as the man told me to wait for a text to pick up my order. Rang them again on the 9th again. The First Lady hung up on my didn’t want to help me. Second lady told me I had to ring a number because they can’t track the click and collect from there end. Rang the number for the lady to then tell me that it’s lost so she’ll give me a refund. I advice officeworks to train staff better, as an alternative way of making the customer happy would have been to refund the order still send it express post to my house to rectify the problem and all the time waisted tracking my order that was a click and collect. Mind you it was a $10 item that was sentimental, although officeworks has shown that they don’t care about there customers. Do better.

Came to grab some urgent exercise book 10 mins prior to shop close. The door was open and I entered the shop. The staff ran to me shouted on me to leave the shop as printing is closed. I mentioned that I am not doing any printing but needed some exercise books for my son for school tomorrow. She was yelling in the shop throughout with other staff that why people have to come this time. I have explained to her that I went to Epping officeworks but as they were was out of stock I had to run to Bundoora as they were in stock as informed. I tried to call Bundoora officeworks but no one picked up the phone. When could find the item as the shelf was empty, she was yelling from distance to leave as only 5 min left to 9. She stated that Epping store should have called the Bundoora store to check stock and just not send us by seeing online. She denied to have the item at all in their store. Then showed her that it is showing stock in a Bundoora. She has been very rude and loud throughout the conversation. The other staff were starting at the way she was behaving to me. I asked her name but she denied to say her name and said she wouldnt give her name to customers, didn't have a name batch either. Had a very bad customer service, didn't care for the customers. Negative star feedback

Tried to print off something quickly and staff immediately kicked me out at least 15 minutes before closing time, it's hard to find time to do things if you work. They came up with something about the paper and the ink being empty

Andrew of Bundoora was amazing. I need to print my Mom& Sister's Memorial Service pictures and put them on a frame. It took him just 15 minutes to help me with editing and advising me on the resolution outcome. Now this is what I called Good Customer Service, Office Works Bundoora. He deserves a promotion ASAP.

Usually I am very happy! A young girl that works there is super amazing, but tonight I had to deal with Andrew I think that wasn’t pleasant at all.

Well stocked office works! Staff were friendly but not enough on the floor to help find things.

Staff were very helpful when I bought my computer. Really great service and very friendly. Thank you

Rude staff, think of them as kings, making and breaking rules. Eboney Can’t print passport picture, yes we advertise but we won’t print, even if it’s emergency go to auspost at 8:30 pm . Receipt, oops out of roll, bad luck. Can you please print that in 1 page. Nopes we don’t do editing here. God sake it’s not editing. They should be stripped from Franchisse. Bad management creates lazy and dodgy staff.