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Officeworks Braddon

  1. Braddon
  2. Australian Capital Territory Furniture Store
  3. Australian Capital Territory Electronics Store

Reviews, get directions and contact details for Officeworks Braddon

Officeworks Braddon

Story

Officeworks is Australia's leading retailer and supplier of office products and solutions for home, business and education.

Address: 30 Mort St, Braddon ACT 2612, Australia
Phone: (02) 6122 0000
State: Australian Capital Territory
City: Braddon
Zip Code: 2612


Opening Hours

Monday: 7:00 AM – 9:00 PM
Tuesday: 7:00 AM – 9:00 PM
Wednesday: 7:00 AM – 9:00 PM
Thursday: 7:00 AM – 9:00 PM
Friday: 7:00 AM – 9:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: 9:00 AM – 6:00 PM

Update Info

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Reviews
I visited this store today to purchase some stationary and noticed a difference in how I was spoken to at the billing counter. The staff member seemed friendly with the customers before me, but when it was my turn the tone became dismissive and abrupt. I may be new to the area but I still expect some basic courtesy when paying for items. I hope the store can remind the staff that consistent and respectful service for all customers is important!
Staff are friendly and approachable at the entrance. Great place to get some discounted items. Well stocked and nicely presented. I love the way they don't just match the price, but would beat it by 5%. I really appreciate the refund policies too, if you are not happy with the product they will refund it easy.
I’m disappointed with my recent experience at Officeworks Braddon.nnI received an email notification stating that my print order was ready for collection. I specifically woke up early and caught the train before the morning rush to collect it. When I arrived, I waited while staff tried to locate my order — only to be told it couldn’t be found.nnAfter checking the system, I was informed that the job was actually still on hold waiting to be printed, and that the colour printer was broken and wouldn’t be fixed until later. The only option offered was to mark my job as “priority.”nnI understand that equipment issues can happen and may be outside frontline staff’s control. However, it is extremely frustrating to receive a “ready for collection” email when the order is clearly not ready. That error caused unnecessary travel and disruption to my morning.nnWhat makes this worse is that I had already paid, and they already had my job. This isn’t like a fast food order where I can request a refund and go elsewhere. With printing services, once the job is submitted and paid for, I’m effectively at their mercy — especially when time matters.nnNow the job has become urgent due to the delay, and I honestly have no confidence in whether their “priority” promise will actually result in fast service. Being told it’s marked as priority doesn’t mean much when the system already failed once. There was no reassurance, no clear timeline, and no accountability.nnPeople go to Officeworks for printing because they need something done properly and often quickly. If it were just a routine, non-urgent job, many of us would simply order online from a cheaper provider. The fact that customers choose in-store printing usually means there is urgency involved. There seems to be little awareness of that urgency in how this situation was handled.nnOn top of that, no follow-up communication was sent. No corrected email, no text message, no phone call to advise of the delay. There were multiple opportunities to prevent inconvenience, yet none were taken. No apology or compensation was offered either.nnIt shouldn’t be a customer’s job to explain basic service recovery or communication processes. These should already be standard practice. Management may need to review both their notification system and staff training to prevent this from happening again.nnBecause of this experience, I cannot give a five-star review on this occasion.
I’ve always found the range of products extensive, and the staff extremely courteous & helpful. On 20 Jan 26 I was assisted at the checkout by a very helpful and pleasant sales assistant Jack. When my purchase was complete, I moved to the side to clear the way for other shoppers then left the shop. Jack pursued me for a number of blocks to return to me a small bag of small change, totallingn$50-$60 that I had left behind. I was very impressed.
Today I purchased a laptop, and unfortunately the experience was very unpleasant. After I asked a staff member for the specific laptop I wanted, he brought it directly to the cashier. At the counter, the supporting staff member held the laptop box tightly and did not allow me to properly view the specifications printed on the box.nnWhen I requested to see the specifications, the box was held vertically and I was told to read it while she continued holding it firmly. This forced me to bend down to check the details, which felt unnecessary and uncomfortable. I clearly explained that I had no intention of stealing the item and only wanted to confirm the specifications.nnOverall, the interaction felt disrespectful and made me uncomfortable as a customer.
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