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Reviews, get directions and contact details for Mooroolbark

Mooroolbark
Address: Mooroolbark VIC 3138, Australia
State: Victoria
City: Mooroolbark
Zip Code: 3138



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Reviews
Must be a requirement to be slow, rude and unhelpful to work here. Nothing but poor experiences when needing to go to the counter. Just arrogant and never seem to understand the working of their own systems.
I'm loving the new Mooroolbark Station. They recently elevated the station to remove the level crossing. The interior of the ground floor looks like a mini airport complete with amenities such as waiting room and toilets. To go up and down the train platform, you can use the stairs or take the lifts. The layout of the train station on the top floor is spacious with generous seating areas while waiting for the train going to the City or to Lilydale. The signboards showing the destinations are upgraded with big screens. A new carpark is conveniently built adjacent to the station that can accommodate around 450 vehicles. This carpark is not always filled up so you can park and take the train anytime without worrying that you will have any parking space. This station is also one of the few that has Flexiride where a bus with no fixed route can be booked using the app and the bus can take you around Mooroolbark. This Flexiride bus is very convenient because you will receive a text message when you book and when the bus will arrive. You can also track the location of the bus in real time and you will also know who your driver is. I give it full five stars even though the landscaping is not finished yet. I also hope that when the station is completely finished, they will give it a big squeaky clean scrub because it's already dirty from all of the construction. Other than these, this is probably the best train station in the Eastern Suburb. Well done for coming up with a very excellent public transport facility.
Please please please increase the number of trains on this network having to wait half an hour for a suburban rail service is criminal and is exactly the reason no one uses ptv in the first place. Increasing the service will increase the use.
I came here last night and was a little confused about where I was going within the station. I asked the man behind the counter who was just plain rude. After I left and walked the wrong way he began screaming at me from the booth. I returned to the counter and told him I was a little confused and he didn't have to be such a smartarse. He couldn't care less. I wouldn't have my job in Customer Service if I behaved the way he did. So glad I don't need train services and can just drive everywhere I want to go.
Mooroolbark has just been grade separated from Manchester Road, giving it a new overhead station. The new station has full step-free access with 2 lifts and multiple sets of stairs. The main building has a huge clock on it which you can see from ages away. It is now an island platform, and inconveniently, the waiting room isn't on the platforms, which means that you have to go up to the platforms 2-3 mins before your train. The whole station is undercover except the furthest end from the entrance and a new car park is being built for over 700 spaces. The new station from me gets 5 stars because it is really modern, clean, and one of the only stations I know that are out in the open but fully undercover.
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