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Michael Hill Riccarton

  1. Christchurch
  2. Christchurch Jewelry Store

Reviews, get directions and contact details for Michael Hill Riccarton

Michael Hill Riccarton
"In 1979, Sir Michael Hill and his wife Christine opened their first jewellery store with a simple yet groundbreaking vision: to make fine jewellery accessible to everybody. 40 years later, Michael Hill has more than 300 stores in three countries. We remain committed to creating quality jewellery for our customers to cherish for a lifetime. From 1979 til now and into our future, one constant underpins all that we do: we're for love."
Address: Westfield Riccarton, 129 Riccarton Rd, Riccarton, Christchurch 8041, New Zealand
Phone: 03-348 8577
State: Canterbury
City: Christchurch
Zip Code: 8041


Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
Went to Michael hill just to browse, but straight away got asked if I could try some stuff on that I was taking interest in. Even though I don’t mind trying, felt very pushed that I needed to try something so that they would make a sale. My partner took his chain off to get cleaned, the lady noticed that it is an expensive chain and told the salesperson I was dealing with to find me something expensive for my partner to buy me which was very awkward for both my partner and I. The lady then told my partner to buy me an engagement ring, I thought she was joking at the start but then was being pushy towards him about it. I eventually found something I liked, but that wasn’t enough, we were getting pushed about a payment plan and getting a Michael hill card so that we could buy some more stuff. Then again they told my partner to buy me a nice bracelet. Was very uncomfortable, we laughed it off but was very rude!
Appalling service. Went in to buy a bracelet for my partner, but couldn’t take it with me straight away as it had to be resized. No one called me to pick up the item and it had been a week or so.. I decided to call and ask whether it was ready, and turns out it was ready after a few days. The day I came back in store to pick up the bracelet with my partner, the lady who served us kept on asking personal questions. She proceeded to be very pushy and pressured my partner to buy an engagement ring and set up a payment plan… You absolutely can’t and shouldn’t pressure customers to buy things!!
The staff and incredibly pushy and rude and don’t take hints that people aren’t interested. My partner came in ALL HE WANTED was to get his chain cleaned. One sales woman who came up to us took his chain and asked if he was buying me a gift. He politely declined her thinking she would take the hint but no. She asked when my birthday was, how long we had been together which is fine but then started asking how much money he makes which I found rude. My partner and I played along and kept saying no but then she started discussing payment plans for diamond necklace that we could never of afforded. This woman was not getting the hint that both me and my partner were uncomfortable and not interested She then asked my partner to go get his license so he can set up a payment plan, he was very hesitant, she then said I would stay with her which made me feel like a hostage. I said I would go with him but then we realised we would need to go back and get his chain. We went back and said setting up the payment plan would take 10 minutes. It was around 1ish and my partner and I needed to be somewhere by 2pm. My partner and I went along with it but were obviously uncomfortable and kept awkwardly smiling. When she asked for payslips and he couldn’t access them she asked him to call his bank! Completely ridiculous. When my partner told her how much he earned yearly and when he told her she pointed to me and said “she probably makes more than you” which is a completely inappropriate and belittling comment to make especially for a grown woman . I ended up texting my friend to call us saying it was an emergency for us to leave Teach your staff to read customer behaviour, take no for an answer as it makes customers uncomfortable
Getting watch battery replaced is very straightforward, easy process. I do wish they did it in-house to have faster turn around but if they find it easier to send things to and from their workshop then I can wait a week for a free and otherwise painless process.
Staff are dishonest and pushy. I have had two bad experiences here, the first where the salesperson was very aggressively trying to make a sale and lied saying the offer was only valid for today when another salesperson had already said the sale was on for a week. I gave this store another chance and went back to purchase a bracelet and a pair of earrings for Mother’s Day last weekend. I advised the salesperson that I am a member at Michael Hill and therefore eligible for the member price. She even took my phone number and entered it into the system to look for my membership and found it. But when it came to charging, she charged me the full price. I did not realise this until after I had gifted the present to my mother. It’s my fault for not checking at the time, but I really expected some integrity. Would not return to this store and will actively discourage others to go.
Horrible quality and prices. Unlike the other reviews customer service did not bother me. I purchased both a silver braclet and matching chain that broke for no reason within 4 months. I then had to pay $50 each to get the broken link replaced. As far as the company goes pretty average and unwelcoming sales people.
My wife had recently received a ring for Christmas that needed resizing. We brought the ring in on the 5th of May, had her finger measured to the desired size with an alternative size incase the desired size wasn't feasible, etc... All seemed well and good. We were told the turn around with be about a week to two weeks which seemed fair enough. A month later the ring returns with a shattered stone that was replaced and no alterations at all to the size which was the whole point of sending it out. Apparently the claim was the original requested size wasn't feasible however as noted earlier, an alternative had been given which clearly wasn't attempted. The ring is then sent back out again. Fast forward to the 25th of June and the ring returns finally resized but at this point we are pretty unhappy with the service. We head to the shop and speak with a very pleasant woman at the counter and we tell her what our expectations are; A reduction in price for the job done, not a refund however I think even that would have been fair to ask for. She gets the manager for us and the manager proceeds to dictate a rather different set of events where the ring couldn't be resized and a new size had to be requested although the original request and alternate were clearly defined on the paperwork upon it's first time being sent out. She was rather terse with my wife right out of the gate which was exacerbated further with her implication my wife was lying about the alternative size existing in the requests conception. It was a rather poor attempt at shifting the blame away from their incompetence considering the paperwork didn't support her claim. All in all, they did not offer any sort of compensation for the hassle that they caused and added insult to injury in the end. They also would not give out the name of the manager for us to contact customer support to give as much information as we could to seek further service. On one hand I can respect this for safety and security purposes, however the manner in which the request was rejected, the body language involved, etc... seemed rather beyond suspect at best. I felt rather bad for one of the girls as she seemed very visibly upset at the request and said more than once "I don't want to get in trouble." I was offered to wait for the Manager to come back from either lunch or a break, no one could seem to agree and speak to her again but the whole event had already wasted enough of our time. It's a shame I have to give them a star. The girls behind the counter were very friendly and as helpful as they were allowed to be. 'Karen', the manager really destroyed the entire interaction. What a shame.
A Chinese/Korean face lady who is tall with big face had attitude problem. She shouldn’t be working there. A person with attitude shouldn’t work as a sales person. I can’t remember her name but next time will notice for sure.
A Christmas gift of a bracelet + $700 was too large so asked the Team to resize it by removing 2 links. Went back to shop & only 1 link removed. Sent back to Auckland contract jeweller to be fixed with a request 2 links be made into earrings. Went back to collect bracelet. Links not made into earrings. Resent links to jeweller to be made into earrings. Went back to collect earrings. Trying on earring and one broke as sales assistant was removing the butterfly. Sent back for repairs. Went back to shop to collect earrings - fourth time - earrings so stiff that unable to remove the butterfly. Sales woman eventually removed it and tried to loosen it. Manager offered a discount but I declined. Fantastic experience not. Sales staff fine. No accountable complaints process. No responsibility for poor workmanship. Probably wont purchase here again due to quality issues.
Salesperson, very very pushy that is why I avoid going in. I don't know why they keep that person, she is not selling fish at the market, she is selling jewelry.
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