Medibank - Doncaster

I have organized my own private health insurance through a young lady who was extremely knowledgeable and patient throughout the whole process. The experience was great and I would recommend her to every one I think her name was Dina from my vague memory.
5 7 years ago (27-12-2017)

Worst service I've received from Medibank Private in person. I arrived on Saturday afternoon half an hour before they close. All the ladies except the pretty one with very short hair at the front were all talking to customers. This Chinese young lady with short hair was concentrating on her mobile. I asked if she was free to see me, she said she was busy and told me I had to use the ipad to make an appointment with others. After 3 minutes, a Chinese mum approached her also asking if she could see her, she was told to use the ipad. This mum would not give up, sat down and the lady put down her mobile to serve her. I started to wonder if I should have done the same. I managed to see another young Chinese consultant, she is friendly enough but when I asked her to looked up a package that is supposed to be cheaper than what I have now, she looked at a chart in a booklet and told me it'll be more expensive. I pointed out the chart only listed packages for families, I am single. She told me: "It also includes packages for single." So I was told not to change, given a booklet of covers for families and sent my way to the door. I probably won't go there again: you won't get any (correct) answers if you have any questions.
1 7 years ago (16-10-2017)

I joined Medibank on 12/9/16 and so far my experience with them has been unsatisfactory at best. I was guaranteed that my waiting periods for optical and dental extras would be waived when I joined and that I would be able to claim as soon as I got my card. It took 2 weeks for them to send the card and they had not waived the waiting periods. I spoke to Diana (or Diane) at Medibank Doncaster, who refused to fix the problem while I was there (at 10am) and said she would call me back in a couple of hours with more info. She has not called me back and they have now closed. I would suggest avoiding Diana (older Asian lady) if you ever visit Medibank at Doncaster westfield. Also tried to call Medibank and I've been put on hold for 45mins with no indication of how long I'll have to wait before someone answers.Worst customer service ever!
1 8 years ago (26-09-2016)

Service very bad !
1 8 years ago (25-04-2017)