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McDonald's Stoddard Road

  1. Auckland
  2. Mt. Roskill Meal Takeaway
  3. Mt. Roskill Food
  4. Mt. Roskill Restaurant

Reviews, get directions and contact details for McDonald's Stoddard Road

McDonald's Stoddard Road
Address: 22 Stoddard Rd, Mount Roskill, Auckland 1041, New Zealand
Phone: 09-620 8930
State: Auckland
City: Auckland
Zip Code: 1041


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

related searches: mcdonalds stoddard road contact number, mcdonalds balmoral
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Reviews
Pulled up to the drive-through, not too busy. However, did not appear to be moving after waiting for a couple of minutes. I left the line and parked up to order inside. To my surprise my food was ready in less than qn1.5 mins.nnFood was well presented by Macdonalds standards. 4 stars due to apparent lack of service in drive through compared to in-store
My Kiwi Burger combo overall was very good. The drink seemed watered down, the fries were a tad cold and the burger was good but lacked flavour. However, the customer service was very good especially the hassle-free order and receiving my food on time.
Bought an Iced Chocolate but someone forgot to add the syrup. Too late to turn around. Other than that, the service was excellent. Friendly and welcoming.
I had a delicious Angus Kiwiburger today. However, I discovered quickly that the egg was missing. It was quickly added when I returned the burger to the counter. However, no real apology. I would like to think it was a genuine mistake, not an attempt to keep costs down!
I very rarely leave bad reviews, and I’ve written a good deal as you can see from my prior ones. So take that for what it’s worth.nnThis was particularly in regards to the drive through experience, I don’t speak for dining in or taking away via inside the restaurant.nnLet me start by saying this is the most strangest, messed up McDonalds I have ever been to in the world. And I’ve attended McDs internationally as well as over NZ. Maybe it was just bad luck, or maybe I caught the staff on a bad night. But this is my first and ONLY time I will be coming here. If you want to try your luck, good luck to you!nnMy justification for my rating:nnWe get to the intercom and are greeted by what we thought was an AI voice. I say that because when I went to talk to them they didn’t respond. They said “Will you be ordering with the app today?” And my wife and I said “No, we are ready to place our order. *silence* 1 minute passes and I’m thinking ok all-good something urgent must have come up or they’re still taking the order from the other lane, no biggie. Weird first interaction, but no biggie. Then we get someone that says “hello place your order when ready”. We place the order. They ask: “Is there anything else?” We try to give something else in the order, x2 flakes in our mcdips. *silence*… we ask “hello are you there?” then the same person says “Hello are you ready to place your order?” Wtf…nSo we repeat our entire order again. Allgood.nMaybe a new worked tagged in or something. Still weird asf.nnThen we get to the pay window and it says 2 chocolate mcdips, with extra that we’ve paid for flakes in them. No comms about whether it’s possible to do or not. Nothing mentioned about any issues with the order. The woman serving us even says: “hey can you check the screen to make sure the order is right?” Sweet, all is well. No issues on that partnnThis is where things go from weird to bad + WEIRDER.nnIt takes 5 MINS for TWO ICE CREAMS to come. When they arrive, the guy hands us a SINGLE chocolate mcdip and says “sorry we don’t do flake micdips”. And repeats this 3 times to us.nnFirstly, yes you do, because we’ve had them before, so if you don’t know just say you don’t know hahaha. Secondly we got charged for the flakes, and bro just expected us to absorb the cost. Wtf lol. So we tell him this. Twice. “And he’s looking around to someone else for help. And im like “sorry but we paid for it so we need a refund or you need to give us the order please.” Politely of course, I’ve worked hospo and retail so fully get how high pressure and hard the role can be.nnThen he goes back and talks to someone, then they hand him x1 of what we ask for. He then also tries to give us the flakeless icecream he originally offered and says ”is it ok if we just give you the flake outside of it, we can’t put it in a dry one.” And I’m like “haha sorry mate that’s not what we ordered.” Now he’s staring at us, like he doesn’t know what to do, no sorry from him or a “no worries I’ll grab one”, just staring at us blankly hahaha. The competent worker looks at him then us and goes away, retrieved what we ordered then gives it to him to hand to us. Bro is still staring at us rudely bearing in mind we’ve been real polite this whole time. We say thank you as he hands it to us and he’s still just staring. Maybe he was high?? Idk it was really weird hahaha!nnMy icecream basically melted after the fiasco. Worst experience I’ve ever had. I’d be furious if I wasn’t laughing at how absolutely screwed up the experience was from start to finish. The only good experience was the woman who took our payment and the guy who fixed the issue of the numbskull who didn’t understand what to do. If he’s new, I apologise and hope he improves. If he’s not, FOR THE LOVE OF GOD, GET RID OF HIM BEFORE HE DOES MORE DAMAGE TO YOUR BRANCH!
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