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Reviews, get directions and contact details for McDonald's

McDonald's

Story

Resturant

Address: 277 Margaret St, Toowoomba City QLD 4350, Australia
Phone: (07) 4638 1115
State: Queensland
City: Toowoomba City
Zip Code: 4350


Opening Hours

Monday: 5:00 AM – 11:00 PM
Tuesday: 5:00 AM – 11:00 PM
Wednesday: 5:00 AM – 11:00 PM
Thursday: 5:00 AM – 11:00 PM
Friday: 5:00 AM – 12:00 AM
Saturday: 5:00 AM – 12:00 AM
Sunday: 5:00 AM – 11:00 PM


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Reviews
Went in the drive thru, sat waiting, got our order that was missing a Burger. Then we left to discover that all 5x packets of chips were all cold and hard, so drove back and requested fresh ones... to discover how disgustingly dirty the entire restaurant was. How have u not lost your food licence...
If I could give no stars I would.nAbsolutely disgraceful service! Disgusting attitude from most staff at the front counter. Rubbish everywhere, bins overflowing despite numerous staff standing around talking. No serviettes or straws for customers. I was forced to get own straws from behind the counter. Very slow to receive meal. Staff fed the magpies chips in the outside eating area where we were eating, which led to the birds hang around for more from customers. Lucky Macdonald's has the same process to make a burger otherwise this place wouldn’t exist.
Waited close to 45 mins for our order.nWhen I approached the manager he gave all sorts of excuses with no apologies offered. There were alot of other customers in the same situation.nManager was in drive through area and not on the floor with staff struggling.nWhen we finally got our order we had to ask for missing items.nRestaurant itself is in average condition.
Attention! Grand Central maccas, if you are the owner of this establishment, please pay attention, the attitude of your staff and the efficiency of your service is absolutely pathetic in every sense of the word. Today, I ordered 1 cheeseburger, 1 large fries and 1 small drink not a big order by any means through the mymaccas rewards system which means its part of the business, I can legally redeem items free [of charge] depending on points...if im not mistaken your impolite, rude staff member was charging me for the items claiming they had to be paid and not belonged to me, which is absolutely nonsense since I already signed in the system and gave the order no. Lastly if you had more employees working, especially on a busy day not just 2... you would perhaps increase the efficiency of serving the food, not making every customer wait 20, 30, 40 min+ on a single order!nFood quality was great as it should be at all Mcdonalds establishment anyway, however, other aspects of the process need urgent work. Love McDonald's but this particular restaurant is the worst I've been to. At least now I know. Wouldn't surprise me if other customers have left reviews of similar distaste..
The staff are very disrespectful to customers and long wait for the food. As a customer we have some expectations from McDonald but this one totally different, the cleanliness of the restaurant is rediculas. This toilet are really dump, if the staff can’t work properly please ask them to stay at home they service like doesn’t want to work. This is the first time experiences like this from the McDonald.
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