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McDonald's

  1. Ararat
  2. Ararat Food

Reviews, get directions and contact details for McDonald's

McDonald's

Story

Resturant

Address: High St & Collings St, Ararat VIC 3377, Australia
Phone: (03) 5352 3551
State: Victoria
City: Ararat
Zip Code: 3377


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
The food was as cold as the junior female front of house manager, rude and definitely not enjoying her customer relations role, and the store was NOT busy. No one was dining in, and only two customers ordering takeaway so no excuse for the state of this store.nnMore evident in the pathetic unclean store with rubbish clearly left by the accompanying food receipts for five plus hours. Bins overflowing and the dust and grime in the food preparation areas reportable health infringements.nnPoorer is that after five days advising McDonalds HQ, I returned and walked straight out as the store was worse and clearly no different. Wake up Ararat, you deserve better and so does the public.
Great food, crispy fries, and a smooth long black. I don’t mind waiting as long as I get hot, crispy fries — love how they maintain their food quality.
During my recent visit, I encountered a senior staff member who seemed quite rude. When I attempted to place my order, it felt like a hassle for them, and the process of paying was even more cumbersome. There was no greeting or farewell; it was clear that this staff member didn’t want to be there. In contrast, I found the junior staff members to be much more pleasant and genuinely happy to assist.
I usually don’t go out of my way to write reviews, but my recent experience with McDonald’s has left me frustrated enough to share. What happened to us should never happen to paying customers, and the lack of accountability from the current management made it even worse.nnWe placed an order through delivery, expecting the usual convenience and reliability McDonald’s is supposed to offer. Unfortunately, the food never showed up. We gave it the benefit of the doubt at first, thinking maybe the driver was delayed, but as time dragged on, it became clear that our order was simply not coming. No call, no update, no explanation—just nothing. Waiting hungry, watching the clock tick, and realizing the food we paid for wasn’t arriving was already frustrating enough.nnWhat made this experience worse, however, was the response—or rather, the complete lack of response—from the manager on duty when we called the store to sort it out. Instead of apologizing, investigating, or even offering a solution, the manager brushed us off. Their attitude was dismissive, and it felt like they genuinely couldn’t care less that our order was missing. A simple acknowledgment or some effort to help would have gone a long way, but instead we were left with no food, no refund, and no respect.nnAs a customer, I don’t expect perfection, but I do expect accountability. Mistakes happen; deliveries can go wrong. That’s understandable. What isn’t acceptable is a manager who refuses to take responsibility or even try to make things right. The role of a manager is to step in when issues occur and ensure customers leave satisfied, but in this case, the manager completely failed at their job. Their unwillingness to act showed a lack of professionalism, leadership, and basic customer service skills.nnWe were left feeling not only disappointed but also disrespected. McDonald’s is a global brand built on consistency and customer trust, yet this experience showed the opposite. If a store cannot ensure food gets delivered—or at the very least, cannot manage the situation properly when it doesn’t—then why should customers feel confident ordering from them again?nnAt the end of the day, it wasn’t just about the missing food. It was about the way the situation was handled—or ignored. Hungry customers were left hanging, money was taken without providing the product, and the manager did nothing to resolve the issue. That is simply not good enough for any business, let alone one as established as McDonald’s.nnThis experience has seriously made me reconsider ever ordering from this location again. Until there is a change in management or at least some accountability, I cannot recommend relying on them for delivery. Customers deserve better, and right now, this store is not delivering—literally or figuratively.
The food was good, but the real stars were the employees - they handled what looks to be understaffing issues very well and I can't give them enough credit for doing their best in a high pressure situation. If management is reading this, please pass on my thanks.nnIt's a shame that people seem to think that honking and complaining will solve the problem. Don't let them get to you guys, you're doing a great job, will be returning!
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