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Mad Mex Fresh Mexican Grill

  1. Subiaco
  2. Osborne Park Tex-Mex Restaurant

Reviews, get directions and contact details for Mad Mex Fresh Mexican Grill

Mad Mex Fresh Mexican Grill
Address: 484 Hay St, Subiaco WA 6008, Australia
Phone: (08) 9381 9923
State: Western Australia
City: Subiaco
Zip Code: 6008


Opening Hours

Monday: 11:00 AM – 8:00 PM
Tuesday: 11:00 AM – 8:00 PM
Wednesday: 11:00 AM – 8:00 PM
Thursday: 11:00 AM – 8:00 PM
Friday: 11:00 AM – 9:00 PM
Saturday: 12:00 – 9:00 PM
Sunday: 12:00 – 8:00 PM

Update Info

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Reviews
Ate here Saturday 1st June. Service was terrible, no hello just a rude pointing gesture to move down and order. When ordering the man was dismissive about not being able to have tomato in the burrito, when I pointed to the tomato he said no. We ordered nachos, quesadillas and a burrito and it was fairy average food but the customer service really put us off ever going back. We were the only customers in the shop so no excuse for poor customer service.
Always love going here for a quick lunch and being greeted by the wonderful staff. They truly offer service with a smile and are always happy to help you with your order or clarify anything. Food is nice, Grande Melt can be a bit messy but it's always a good lunch at a reasonable value.
very, very disappointing. Ordered online and when I cam by to pick-up the order hadn't started. What a cluster... When they printed my order they couldn't read my number to call me that they had sold out of churros. They had also run out of chicken by 6:00pm on a Saturday. Unable to refund and so had to wait. They have offered a voucher but don't want to go back as it was such a disappointing meal for my kids and I. Requested a refund for the missing items but no confirmation a week later. Just don't bother.
Pretty unhappy. Enter the restaurant today at 1.25pm. Guy in the kitchen comes out but alas not to serve me... He starts cleaning up the tables. I have to say 'excuse me " to get his attention. I ordered a naked burrito and asked for spinach instead of lettuce only to be told "I can't give you that as it is for the salads" mmmm not happy. Terrible attitude
I love mad mex, however, ive only ever been to the Midland store which is always top notch. The guy who served me at the subiaco store short, fat guy showed no interest in me. When he took my money mid-order, he didnt take his gloves off and continued to handle my food until i told him to put new gloves on. He reluctantly changed gloves and then gave me angry looks the rest of the encounter. He took my food out the back and i have no idea what he did with it. Pretty sub-par experience and i wont be coming back to this store.
Absolutely horrendous, I bought Nachos from Uber Eats for $15 and well, as you can see from the picture that they gave me a disgustingly small portion size, it is basically a small dump in the middle of the box. How is that worth $15?? I am absolutely disgusted, whoever made that should really be ashamed of themselves. Theres about 10 nachos in there, a little bit of meat and a handful of salad. I called the store, was called 'bro' and told that there is nothing they can do. I have contacted Uber Eats and hope that further action is taken.
Food is good. Customer service on october 2nd 3:40pm was terrible. Was treated like absolute garbage trying to order my burrito. 1 man was working the whole kitchen and had a terrible attitude. Please act more professional. DF
Used to come here and eat lunch regularly for years and it was consistently great, however hadn't been in a couple weeks and went again today only to find they have removed steak from the menu, they also had no chicken, the chorizo was also extremely burnt. The grande wasn't rolled properly before toasting so it all fell apart when opened and was burnt and stuck to the alfoil. The loyalty program also wasn't working which meant the free meal I had earnt up couldn't be used which would have made this average meal a bit more bearable. Possibly new management or something as the old store manager that used to be there all the time wasn't there. Overall sucked and unfortunately will never go back, only giving 3 stars because it was so good for so long.
Good food but go here if you want to feel ripped off... Extra corn for a dollar and extra tomatoes for a dollar - remember this is about a teaspoon worth of extra diced tomatoes. Ol mates reasoning is that it helps them control wastage and costs Guess what Mad Mex - these are the small things that piss people off when you are already charging people 12 dollars for a chicken salad!
Extremely disappointed we came here I expressed out loud twice in front of the staff that I was a vegetarian one staff member even told me you had choices for me... My boyfriend's was made first mine second yet somehow he ended up with mine and I his. To mistakingly or purposely give a vegetarian meat when this was expessee so many times is so extremely disappointing in this day and age when options are made for everyone yet you're still made to feel excluded this place is a joke DONT COME HERE!
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