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Lawson Medical Practice

  1. Lawson
  2. Blue Mountains Doctor

Reviews, get directions and contact details for Lawson Medical Practice

Address: 7 Orient St, Lawson NSW 2783, Australia
Phone: (02) 4759 1111
State: New South Wales
City: Lawson
Zip Code: 2783


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Reviews
We had a good experience here for our littleuns injection - they were patient and we got it done. Seems a nice practice with a good waiting room with toilets, and mini play area for the kids - but thats all I can comment on really :
Appointment for an asthma review cancelled on the day, due to nurse being off with Covid. A new appointment was arranged for a couple of days later. I checked in at the surgery and waited half hour from my appointment time. To to the long wait I went to the desk to check with the receptionist who confirmed I was checked in on the system and told me to take a seat. I waited a further 20 minutes before going back to the desk to ask if the nurse was actually working today , to find out that she had called in sick, but this had not been recorded on their system. The staff were sympathetic apologising and asked me to rebook for the following week as they were unable to squeeze me into see another nurse that day.
This is seriously ridiculous! I’ve been with this GP for 27 years it used to be so good and each year passes it is getting bad. Firstly, if you have no spaces for appointments you do not sign up new patients. Secondly, what the receptionist said to me was not right I’m here waiting for a call when it’s in the afternoon apparently when I have a called in. It’s like you pick and chose? Staff should be trained by being honest to patients regardless. And a happy face when we walk in to the practice please as you do not force anyone to come and work their. Your staff member told me to go back to A&E her surname is Begum couldn’t catch her name as she said it so fast for my 7years old brother she definitely hasn’t got telephone manners.
They are a total disgrace can never get to contact or see a doctor my mum is house bound and suppose to get home visits but hardly ever does. When we call the surgery we are kept on hold for sometimes half hour or more and when we called for blood test results we were told the doctor would call us back this never happens and 3 weeks ago I called to get a repeat of my mums inhaler for her COPD and was told the doctor will sign it off the next day and this took over a week to reach the chemist now this is totally unacceptable as she needs them to help her breathing so it's vital she gets them ASAP so I want to know why it took a week to get to the chemist clearly someone isn't doing there job. The surgery needs investigating as a matter of urgency
I have been a patient in this practice for 23 years. My own GP and the emergency GPs have always been extremely knowledgable and went out of their way. The admin staff and nurses are also very helpful and friendly despite the high volume of calls and patients they deal with on a daily basis. I am suffering from various serious complex health issues and it is very reassuring and comforting to have a GP, who thinks out of the box as well as gets to the root of the problems and finds and tries out the best possible solution. I like to thank all at the Lawson Practice for their professional and personal dedication, often going far beyond the line of duty.
A Dr that I have been under for many years deleted a medication from my repeat prescription by mistake. I suffer with severe nerve pain due to my illness and even the normal medication does not do enough to ease it. At present I am waiting for a hip replacement in January and on top of that I have a cyst embedded deep into my hip which will need to be removed at the same time. My medical history is very complex and I am in severe pain daily. The medication that I need has been authorised by my pain consultant at Barts hospital. I called yesterday afternoon and after waiting on the line for 50 minutes was told to complete a form online that the receptionist Lisa sent me. I asked her to wait on the phone incase I had any issues with it. I did, after sending out 2 different online forms to me of which neither were correct which wasn't her fault as the system had changed on that very day she told that she would put me on the list for a call back from either the receptionists or a Dr in the morning. Lisa was very polite and handled the situation well and was under strain due to there only being 2 receptionists on shift in the evening. I praised her for her attitude towards me under the circumstances. I received a call from another receptionist at just gone 9am and was told that a Dr would give me a call, no Dr did. On ringing back and waiting for quite some again as I was the 8th person in line I was told by Momtaz that the receptionists had tried to call me which was absolute rubbish as the phone was by my side the whole time. She told me that the Dr had made a decision to call me back tomorrow rather than issuing the prescription. Due to the issue I have had no sleep as the meds must be taken at night and due to not receiving them have been in terrible pain. On pleading with her she told me abruptly that the Dr had made his decision and had more important patients to see.When asked to speak to the manager she said that she wasn't at the reception and couldn't put me through and ended the call. I am extremely upset and am in alot more pain than I should be in. Nowhere online can I find out how to contact the manager. The service that I have received has been very poor and I am left feeling extremely upset. We all need help with our medical issues and Momtaz was very clear on telling me that other patients that the Dr chose to deal with are more important than me. I have been at the surgery for many years and am at the point now of not holding back. The treatment by Momtaz and the Dr who made the decision to not ring or issue the prescription is unacceptable.
Gives the NHS a bad name. By far the worst experience I've had with any form of medical care. I haven't had a single straightforward experience with this surgery - missing prescriptions, cancelled, delayed and lost appointments, no communication between reception, doctors, nurses etc. Not to mention vile and rude reception staff. I've literally been reduced to tears from the service and treatment of this practice. I've been made to wait 3 months for an appointment with my doctor regarding mental health and diabetes, had to go without my antidepressants because they sent them to the wrong pharmacy, then said I would need a GP appt to re-prescribe? Honestly, do yourself a favour and go somewhere else. I take no pleasure whatsoever in writing this review, but I'm at my wits end at this point. Side note - the dietitian, I believe his name is Joe, is lovely.
Dreadful practice. Impossible to book an appointment. Previously, it was possible to at least enter symptoms online for a telephone consultation sometime within the next two working days the old vetting system to see if you qualify for an appointment. With the revamped website even this is no longer possible. You need to wait until Monday, 8am to book an appointment, regardless of whether this is an online screening or in-person consultation. The absolute worst practice with a high turnover of doctors, and unpleasant, rude receptionists for whom everything always seems to be too much of a hassle. I am just grateful I do not often need a doctor - I would not want to depend on this lot! patient for over 20 years
I have been in contact with a new assigned GP called Dr Ali. We first made contact in March of this year regarding a Gynaecology problem which she promised she would definitely try to help me with. She made several referrals on my behalf which I attended. In March I had travel plans which I made her aware of, she told me no problem, by the time you are back I will have all of your result back and I will make contact with you when I have all of the information. Since then I have heard nothing and had to make contact with several other GP’s whilst making them aware of my conversation with Dr Ali. Yesterday Dr Ali texted me to make a telephone consultation only to be told that her rota has been changed and she wouldn’t have known this and this happens from time to time. I explained to the lady on the phone she must have known that her daily had changed by 12.30 yesterday but yes the receptionist defended her and luckily booked me an appointment to speak to Dr Ali tomorrow. I had to ask the receptionist if this would definitely happen as I have been told in the past they are unable to booked a telephone consultation for the following day. I also had an appointment recently because I found a lump in my breast for the second time in 5 months and the doctor told me to go away and come back in a couple of weeks and I had to insist that a referral was made for me. No words. My experience at The Lawson Practice since the original doctors have left has been an uncomfortable and disappointing experience. I have been a patient there since the practice opened at St Leonard’s site and I am continuously disappointed with how the doctors continue to make me feel. Judith Rookwood
Terrible booking system, management and rude people. Lack of empathy and care for the patient. After waiting half an hour on the phone to book an appointment I was just told that I had to call again next day since they didn't have any appointments on the day and they are not booking for next day. The receptionists were blaming the system, like its not their practice that is responsible for this and I had to accept their ineficiency. After my complain, the receptionist kept my contact details. I was expecting a call back as they promissed but this never happened. Until the end of the day it wasn't possible to get in contact with the practice for an appointment via their telephone or website either.
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