KOOKAÏ Head Office

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Address: 8-14 Hall St, Hawthorn East VIC 3123, Australia

Phone: (03) 9804 7906

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State: Victoria

City: Hawthorn East

Zip Code: 3123

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Reviews

Called a shop local to my partners work to see if a) they had what I thought may be my size in stock and b) if he picked it up and it didn't fit if I could get a refund. They put it aside for him to collect and advised me that I could get a refund or exchange it for another size or product in the store. I said that I've tried a size smaller on so if this didn't fit I'd be after a refund. Fast forward - item doesn't fit ( I'm to the centimetre an hourglass) and yet the hips fit and the bust and shoulders were massive. He went to return only for the woman to say I was lying and refused anything but a gift card. I purposely called to make sure this was possible for a refund or I WOULDN'T have gotten my partner to pick it up; I would have waited 2 days and gone to the store to try it in. I got called a liar to my partner. I don't want a gift card because clearly your sizing and service  is bizarre to say the least. I just want my funds back. I will NEVER shop from Kookai and I will be sure to tell every single woman I know to not shop here.  Poor sizing. Poor service and absolute robbery.

 7 years ago (17-12-2017)

It was absolutely ridiculous. 
They have bad advertisement!! My friend and I travelled 1 and a half hours to get there and they were closed and it doesn't even say the days and hours they're opened on the website.

 7 years ago (27-08-2017)

Bought a Neclace in a store today and was dissapointed to find their store was out of small paper carry bags. The Neclace was a gift so thought it would look nice handed over in a proper bag. Made a call to the HO and asked if they could find one for me and by the end of the day I had received a call and told one would be express posted to me - Very happy with their Service !

 7 years ago (26-07-2017)

Please get Afterpay in New Zealand!

 7 years ago (24-04-2018)

Nice place good service

 7 years ago (23-01-2018)

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Reviews, get directions and contact details for KOOKAÏ Head Office

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