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JUCY

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JUCY
Address: 2-16 The Strand, Parnell, Auckland 1010, New Zealand
Phone: 0800 399 736
State: Auckland
Zip Code: 1010


Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: 8:00 AM – 5:00 PM

Update Info

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Reviews
Great Trip around North Island NZ. Easy checkin/checkout process. Jucy crew is very nice and responsive to any issues or problems. Vehicle was clean and everything worked as advertised. Microwave only works with sufficient power hooked up, but not a problem for us. Fridge is s nice size on the cruiser.
My NZ road trip dream became a nightmare, thanks to Jucy!nnI rented those toyota estima. They are almost half million km! Too old cars. They are not safe! Of course they will show problems sooner or later!nnFirst car, AC was not working and there was one moment that I couldn’t change gear, it got stuck. I got oriented to bring the car back to the branch. That’s what I did, spending one day going back there. Another full day waiting there for a resolution and another day going back to where I was. They gave me another car. That also had problems.nnI basically begged for just give me the reimbursement and let me go. I said that I was feeling UNSAFE and UNCOMFORTABLE. But they still denied the reimbursement and insisted to me to take the second car.nnSecond car, the orange engine light started to turn on sometimes and they directed me to a mechanic shop. I lost another half day going there and sleeping there cuz they were not open on Sunday. So I waited until Monday. By noon they had fixed the problem.nnAlmost half of my days of my trip were used to solve the problems with the cars. I try to talk about it with people in the branch or in the call center but all they say is that I should send an email to feedback team. No other way. I already sent the email for more than a week ago without any reply. At least they should do is reimburse for the days I lost with the problems of the car.
We rented a JUCY Chaser for a week while traveling around New Zealand. The rental experience was very similar to my previous experience with JUCY in Darwin. Although JUCY’s website advertises shiny vehicles, both of our rentals were older models shiny only on the outside; this time ~440,000 km. We ran into several problems with the van, including the electrical system, a malfunctioning sliding door, and a worn table mount. I understand these vehicles get a lot of use, but they should definitely be checked more thoroughly before being handed over. As a result, we had to sacrifice part of a day during our trip to visit a service center.nnOn the positive side, JUCY’s support team was very helpful and acknowledged the issues. They assisted us in resolving the problems, apologized, and even tried to make up for the inconvenience, which I truly appreciated. That’s why I’m giving 3 stars – honestly, my experience felt closer to 2, but good customer support makes a real difference.nnOverall, I still think JUCY can be a reasonable choice for the price compared to other companies, but I strongly recommend carefully inspecting the vehicle and testing everything before you drive off. And if anything isn’t working properly, report it immediately.
I had a really good experience with Jucy Rentals that I would like to share. I rented a campervan for a month for a road trip in New Zealand, and overall it was a fantastic experience. The customer service was excellent, which made it easy to get help when we had questions. The vehicle was spacious and in good condition, making it comfortable to travel around.nnWe were also picked up and dropped off at the airport by shuttle bus, which was a great convenience. It was practical, and we felt well taken care of. Additionally, I appreciated the option to change bedding along the way and the backup phone number we received for emergencies.nnHowever, there were a few downsides worth mentioning. The gas bottle was so small that we couldn’t exchange it at any gas stations, and unfortunately, Jucy couldn’t assist us with this. Furthermore, there was a screw sticking out of the panel at the foot of the bed, which was a bit uncomfortable. The microwave was also not secured properly, so it jumped out when we drove on the highway, but fortunately, it didn’t fall completely out of the shelf.nnOverall, I would give Jucy Rentals a four-star review. Their service and vehicle were really good, but there is room for improvement, especially when it comes to the maintenance of the equipment.
JUCY campervan we rented in New Zealand from Auckland on 8/2/25 to Christchurch on 23/2/25. Our experience was far below expectations due to significant mechanical faults, poor customer service, and the time and financial costs these issues caused us.nnMajor Issues: Leaking Grey Water & Suspected Fresh Water LeaknnThe most serious issue was that the van was leaking grey water, putting us at risk of environmental fines under New Zealand law. This was entirely out of our control and should never have been an issue with a properly maintained rental vehicle.n*videos attachednnAdditionally, we strongly suspect the van was also leaking fresh water. Despite being cautious with our water usage, we had to refill the tank every other day, which is far more frequent than expected, even accounting for regular use. This issue severely impacted our ability to stay off-grid as planned and caused unnecessary detours and extra fuel costs to reach refill stations.nnIn addition to the leaks, the van had numerous faults that made our experience frustrating and inconvenient:n• Sink lid doesn’t stay up – making it difficult to use.n• No real storage – making the van impractical for a long trip although they claim they fit 3 large bags. There is no room for 3 small bags.n• Sliding door doesn’t stay open – a usability and safety issue.n• GPS was included in our booking but was not provided.n• No phone holder – making navigation difficult and unsafe.n• Passenger seat distance to dashboard not adjustable – causing discomfort on long drives if 6ft.n• Sliding door window doesn’t open – limiting ventilation in the back.n• Hose attachments provided were not compatible with all water points, meaning a crucial attachment was missing.n• USB port in the vehicle did not work, forcing us to purchase a lighter adapter charger to keep our phones powered while using them for navigation.nnWe first contacted JUCY about these concerns on 13/2/25, six days into our rental, after being forced to refill the water tank every other day due to what we believe was a fresh water leak, combined with faulty sensors. This issue cost us valuable travel time, extra petrol, and forced us to detour to refill water before heading off-grid, limiting our ability to enjoy our planned itinerary.nnJUCY’s response was extremely slow, taking three days to reply 16/2/25. When they finally responded, they did not offer a replacement van, only the option to bring the faulty van into a JUCY rental location. Given our travel route and timeline, this was not a practical solution, and their slow responses meant that by the time we received further communication, we had already passed suitable locations to do so. As a result, we were forced to continue our trip with a faulty van.nnThe faulty water system also severely limited our ability to shower, forcing us to ration water to two-minute showers each before needing to refill. This is unacceptable for a self-contained campervan rental, especially at the price we paid. In addition the leaking grey water issue which could have led to fines and legal issues.nnThe loss of travel time, extra fuel costs, and inconvenience due to JUCY’s slow responses caused disruption to our itinerarynnWe have hired from you previously, and we were so excited to have a Jucy Van after our incredible experience in Australia. When booking we were advised to go for a 'better model' so we paid more to have what we thought would be a 'better' van.nnAs you can see from above this has not been the case, after dropping off the Van your member of staff informed us they would report the Van and get it in to be inspected.nnI have contacted the multiple JUCY emails and 10 days later still awaiting a response to the awful issues we experienced.
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