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JTB Australia

  2. Melbourne Travel Agency

Reviews, get directions and contact details for JTB Australia

JTB Australia
Address: 6/31 Queen St, Melbourne VIC 3000, Australia
Phone: (03) 8623 0000
State: Victoria
Zip Code: 3000


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
A series of mistakes and poor service. We needed two JR passes, and had only 6 days before we departed. When we first rang, the manager Yoshi was excellent and really helped us through the processes. He genuinely seemed to care. However, be careful if you get 'help' from anyone else. A second employee handled the shipping of our tickets, and when they arrived, my name had a typo in it- invalidating the ticket. With only 2 days till we depart, I rang them back up, and dealt with a third employee who apologized, and promised that they would courier new tickets, and that they would arrive the next morning. Just in time for our holiday. Low and behold, no tickets. I ring them up, and they apologise again for making a second mistake- they had forgotten to send the tickets. This is not to mention being hangup on, and the employees failing to return calls. As we were leaving the following day, it was too late to receive the tickets anymore. Be careful with JTB Travel. The manager means well, but his employees made far too many mistakes, and lacked professionalism. If you need to use them, make sure its months before you leave, as they will probably make a mistake, and you'll spend double the time getting them to fix it up.
7 years ago (12-12-2017)
Excellent company with exclusive pricing access especially for tours from Japan to other countries.
7 years ago (26-01-2018)
They will send you your tickets, and are the only people in Aus who supply Ghibli tickets. All the more reason it was upsetting that they sent me tickets for a date well before my time arriving (Despite the confirmation email having the correct date listed) and ignoring my emails to get it fixed. Edit: You can buy Ghibli tickets from the museum website, for like 1/7th of the price. Do your research!
7 years ago (21-12-2017)
The Rydges Camperdown in Sydney was one of the worst hotels we have experienced. Only one of two elevators were working and the staff was not very friendly. There needs to be major upgrading as the bathroom conditions were horrible. No wonder Trip Advisor has a 3 star rating for it. In my opinion, it should be a two star. The tour was booked through ALA World Travel via JTB.
7 years ago (11-11-2017)
Terrible phone customer service. I wanted some advice about a JR rail pass and it appeared that the staff member was too busy to speak with me👎. Lost me🖕
7 years ago (04-12-2017)
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