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Jim Kidd Sports

  1. West Perth
  2. West Perth Accessories

Reviews, get directions and contact details for Jim Kidd Sports

Jim Kidd Sports
Address: 840 Wellington St , West Perth 6005, WA, AU
Phone: (08) 9486 7633
State: WA
City: West Perth
Zip Code: 6005


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Reviews
While waiting to be served at the payment counter, I noticed a massive difference between the staffs. The older Asian female staff was friendly and chatty while the other African Manager was very completely the opposite. We were next so my wife went up to the African male manager with the usual greet "Good morning how are you today?" The African male manager looked at my wife and ignored her. Everything went SILENT! He gave us the change and receipt. We said "Thank you" and he replied "Thanks". How hard it is for a retail staff especially a manager to put on a smile, greet, chat and say a warm "Thank you" to a customer who purchased the merchandise at his shop as well as keeping his job. What a role model for his other staffs. If we ever come back to this shop again, I'm sure I have my right to choose who to serve me at the payment counter
I had to serve myself which was fine. Didn't need the extra sales BS anyway. I tried various shoes and chose the most comfortable, thought it was best to spend more than feel less comfortable. Staff never saw me/they maybe could have tried as it turns out I did need half a size bigger. Was in the store for 10mins and spent $100. W
Worst customer service I have ever experienced from the Asian manageress. I asked for a price on a pair of shoes and she started yelling at my son and I asking where did we get them from. I stated that they were over in the pile of boxes in the isle on the shop floor and she then snatched the box from me and told me in a loud and extremely rude manner that these were not for sale. I then asked if they aren’t for sale, then why are they here on the shop floor. Again she said, “Not for sale” in an aggressive manner and in front of other customers who all stopped and stared at her unprofessional conduct. An absolute disgrace and appalling conduct from her. The shop was a mess with staff standing around not assisting customers. Will not be shopping or recommending this store at all.
went here on 22/11/22 around 4:35pm a nice experience with helpful staff, except when we were waiting to pay at the counter, this tall african male staff ruined it all for us. he was super rude and impatient totally disgusting service from him. read from another review saying that he is the manager.. wow he needs to do better.
Kat at the check out - Terribly rude and not nice to deal with! Had a rude condescending tone when we went to the check out items scanned $20 more then advertised , she snatched the box from the counter and went to check the price , while she did that we checked online and as she came back she said no she believed it was only one colour of the specific shoes and we did online it says all and tried to show , she snapped and said il check myself as she checked on the computer , we did say there was no need to be like that , she acted shocked and said she didn’t do anything was then rolling her eyes and making noises as looking up the items! She then found it online and smacked her hand on the bench saying you will need to sign up as a member to get it at that price . At Christmas time we are all told to give those in retail a break it would be of such retail workers like kat could actually give that back to customers especially those who did nothing but question a price error.
Should’ve said something there and then but we decided not to cause a scene instead. My mum and I walked in and asked the older Asian Lady if they had KIDS Nike shorts & she walked us over to the MENS section and said “we have small sizes” so again my mum stated it was for kids we were asking & she yelled at my mum saying “NO WE ONLY HAVE SMILE SIZES IN MEN” pretty sure she was a manager too. Don’t know why she thought it was a good idea to yell at a customer and proceed to show the ugly attitude she had, slamming clothes against the racks and talking to herself. If you’re having a bad day don’t take it out on customers. At her OLD AGE it’s time for retirement I think
The other one star reviews are valid; poor customer service. They might want to rebrand the shop to Karen's Jimm Kidd
I have been a loyal customer of Jim Kidd for the last 7 years and have always been pursuing Asics Kayano and the shoes were always very good. This is the first time, the asics shoes that I purchased started wearing off and when I called the store they asked me to get them back in. I went to the watertown store this morning and was shocked and aghast at the treatment meted out to me by the Manager of the store, her name is Kat. She was so rude and aggressive and was blaming me for the damage and over and above was not allowing me to speak as she was trying to talk over me every time I attempted to speak. I requested her several times very politely to listen to what I have to say, but she shut me down each time and was so rude that I had to ask her to display some customer service skills that she definitely needs to be trained in. While the other staff were helplessly staring at her behavior. This Manager, Kat, definitely needs some schooling in customer service. I left very upset and disappointed at being so loyal to Jim Kidds and being made to experience this rude lady. I have always worn Asic Shoes with absolutely no problem in the past with the product and this was the first time I experienced this fault. This Manger definitely needs to be put in her place. Please act now before you lose your customers. I can see from the reviews that some other customer also faced a similar kind of a problem. Act now!
Highly recommended place, to buy sportswear, shoes, socks and backpacks.
As always, the customer service here at Jim Kidd Sports Watertown is exceptional. The staff here always go above and beyond. Will leads an amazing team! Jess the shoe specialist never fails and Kat is such a delight and pleasure to see each and every time. Thank you to all the team that always helps me with my needs. I have been very loyal to your store since Murray Street days and this will never change. Keep up the great work team! I shall see you soon :
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