JB Hi-Fi City - Elizabeth St Hardware

Walked in today to buy some gifts for my work friends, and was surprised by the amazing service from Jordan! He was very relaxed and chill, yet stayed with me to answer all my questions and offered helpful thoughts between which models I should buy. Highly recommend asking for Jordan if you're ever at this store. Thank you Jordan! Made a simple visit, a wonderful one!

Shout out to Raj as my queries were resolved, everything was explained to me with clarity & i felt no pressure to purchase anything. He helped acquaint me with some great deals & shed some light on my tech queries while I learnt a few things. I am happy with my purchase & I am in awe of his awesome support all round! I did also interact with Chris & some other team members, including both security personnel. They were all great to chat with both in person & over the phone. One security guard also guided me to their google products very promptly while I was in store. I am looking forward to visiting again soon!

I asked for two different tws' they showed me one and when I asked about price match, the sales guy was giving a judging look. Basically they don't care about customers. If you ask something they'll just ask you to wait and will disappear if you guys are reading this, get good employees. There are better JB stores, visit any except this.

Not very good experience. I bought a Power Bank here. The displayed and listed online price was different to the one staffs scanned at register. I then took a picture of the displayed price and showed another cashier. She, rather than admitting fault, reluctantly said changed the price for us.

Knowledgeable, prompt and friendly service. Overall experience dropped down to 4 stars due to system problem, else was 5 star service. I came in to take up an in-store only offer. There was a decent number of staff on site. Most were busy but I quickly spotted someone available. I was pleased when Toby immediately knew what I was referring to, even quickly describing the process and the expected time to complete it. He very efficiently collected and prepared all the information he'd need to fulfill my request. Toby smiled the whole time and chatted during waiting times, even when the system delayed him. He set and managed my expectations very well. The ONLY reason I'm giving this experience 4 stars rather than 5 is because there was a computer system issue, out of Toby's control, which slowed down the process.

The customer service is absolutely laughable terrible. My partner bought me a GoPro 9, with all the possible accessories - this was all recommended by this guy my partner bought it from bought it on the 2/11. Turned out they have given us the wrong screen protector, as this was for the GoPro 8. I went in today and asked for the GoPro 9 screen protector. The customer service I have received, or better to say: there was no customer service, was absolutely horrible. They told me they could give me a refund for the wrong screen protector which I think is not more then normal, as they have us the wrong one. Seems out there is no screen protector for the GoPro 9. When I mentioned how could they sell a GoPro to my partner and sell the wrong protector - the gentleman tall, glasses, slim, dark hair only said that the person who sold us the product wasn’t paying attention - that’s it. No other options were given to me. They have given my partner the wrong product, they don’t come with any other options and they won’t give me the refund as the product was purchased on my partners card. Which is ridiculous because partly of the purchase have been paid cash. Be mindful purchasing products here as the ‘customer service’ is horrible.

So this JB store is a little weird. It's split up into different flagship stores specialising in different items and you will probably have to take the lift if you are looking for a product you can't find on one floor. It can make finding a product on your own a little annoying, but the staff are very happy to help you out.

That's the second bad impression into this store very bad attitude of female staff when I'm try to doing the click and collect today I can feel her try to give me more pressure cause im standing in front of the counter for waiting I'm looking my identity. Have to make a big improve to train up your company staff

Great service but you shall need to check the prices online as well for the product they are selling. Don't know why but they do errors while pricing things in shop. Lol. Great place to finda goods.

amazing customer service by chris and mitchell :. managed to get my number transferred to a new phone with no hassles and got a great deal on said phone + accessories.