JB Hi-Fi City - Bourke Street

Love this place. Arguably the best jbhifi! Though they we’re sold out of a lot of stuff. And didn’t give me a price much on a New Zealand/ Aussie item. None the less. Always going here for tech!

Went to check out the apple watches unfortunately has missed the EOFY sale. Smaller store but convenient location. Plenty of staff standing around to assist which was a surprise. Store wasn’t that busy. The person who assisted me was helpful and the security staff was very friendly. Better experience compared to other JB stores I’ve been to. Not sure about the accessibility as you have to take escalators down one level.

The best JB Hi-Fi. Always get excellent customer service and product advice. Special shoutout to Anthony - who went above and beyond with helping me get some speakers and headphones. Highly knowledgeable and extremely helpful. Thanks!

I went to buy a gaming laptop. I knew what I wanted and I had my specs and James - “the new guy”, was so helpful! He recommended a laptop with better specs and better price! The staff is great because everybody helped me get what I wanted! Highly recommend! Do chat with James or any staff when you get there!

I cannot recommend this store enough; they helped me for hours as the system had a bit of a malfunction to try and switch my phone plan, they even called Telstra! I don't even like to call Telstra. They accommodated me giving me multiple alternative options and were so nice to talk to. Isaac was the one who mainly helped me, as did I think the manager I didn't get his name properly. They were extremely professional, knowledgeable and so kind throughout this process. Thank you.

I just went in to change a chord that broke I bought a month ago from Brighton Max was amazing! So patient understanding and customer centric ! I was so impressed by his service ! I’d hire him being a Chief People officer in tech ! He is exactly the type of person you want ! Then Dan the manager came to assist ! I was equally impressed ! What amazing service ! Thank you

Went to buy an iPad as a gift. The man who served me was super helpful and patient as well. After finalising my selection I completed my purchase in less than 30 seconds as he served me at a card payment terminal that was in the shop without needing to line up at the main register counter.

They gave me everything I needed and provided excellent customer service!

I feel like I am asking for a favour, not expecting customer service to buy, PAY for a product I want. We were in the Kindle table - a mess, to start with. The cheapest one wasn't available, so I tried to take a look at the others and activated the alarm. Salesperson went all the way to the table only then, deactivated the alarm, yawned and walked away. I tried, went to the cashier to buy, was told that i have to talk to the salesman. As the guy seemed to be DYING, so sleepy he was, walked away. Trying my luck at the Officeworks.

Staff were helpful and friendly; far more so than the Geelong location. My only feedback would be to please clean demo devices more frequently.

Directions to JB Hi-Fi City - Bourke Street with public transportation

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