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JB Hi-Fi Browns Plains HOME Superstore

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Reviews, get directions and contact details for JB Hi-Fi Browns Plains HOME Superstore

JB Hi-Fi Browns Plains HOME Superstore
Address: 18 Commerce Dr, Browns Plains QLD 4118, Australia
Phone: (07) 3386 8200
State: Queensland
Zip Code: 4118


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews
Great service delivered by a very knowledgeable salesman. He steered me in the right direction and then explained all the pros and cons of the different blue tooth phone headsets. He listened to what I needed, and based on that, he gave me a few recommendations. When I picked one, he also gave me a good competitive price.nPleasantly surprised and happy to visit again.
I had bought a fridge from this store, and after a couple of years the compressor stopped working. I had contacted the manufacturer and they were no help at all, and actually said there was nothing they could do! The fridge was still under warranty!nTold me to find my own repairer.nI then called JB HI-FI Browns Plains for some advice. My first contact was Blair, who was helpful, then Rachael, who escalated this to Jessie, the manager. Jessie not only gave me the advice I needed, but also went in to bat for me with the manufacturer. He contacted them and kept me informed at all times. Jessie went over and above on what could have been expected! The customer service was excellent and I am very grateful to have had such a positive experience…a far cry from the manufacturer!nWell done Blair, Rachael and especially Jessie, you are a credit to your company!
Stood in store for over 30 minutes. No interaction from staff at all. Store was not overly busy as it was only 9am. Missed out on over a $750 sale. Very poor customer service. Shouldn't have to search for a staff member when they were standing around talking amongst themselves
Came here during black Friday sales. The difference between this store and other stores e.g. Mount Gravatt, Garden City is stark. They had so many staff which were all well trained and very friendly. Whilst in store, we were approached by at least 5 times by different staff as we walked throughout to assist us. We didn't even have to ask! In contrast, other JB Hi-Fi stores I usually have to spend 5 mins running around the store to try and find help.nnI will be buying from here in the future as the service was the best we've ever experienced. Well done to the management.
Customer service by Rachael was so bad. She tried to upsell us on the dishwasher we wanted but was so hopeless. She tried to tell us it didn't have aquastop and it was literally written on the product plus on the yellow price tag. There were more mistakes like this too. Know your stuff Rachael!!! We ended up going across the road to the Good Guys and paid even less with an emergency services discount. A shonky experience at JB Browns Plains.
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