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Hype DC

  1. Chadstone
  2. South Oakleigh Shoe Store

Reviews, get directions and contact details for Hype DC

Hype DC
Address: B048/1341 Dandenong Road, Chadstone Shopping Centre, Chadstone VIC 3148, Australia
Phone: (03) 9568 2248
State: Victoria
City: Chadstone
Zip Code: 3148


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 10:00 AM – 7:00 PM

Update Info

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Reviews
Tonight I had the best experience in a long time from a retailer. I brought a pair of veja shoes that were faulty and all 3 team members helped me during the return. The nicest manager Ava sorted out my return and ordered me a new pair without any hassle at all. She even helped me find my receipt. Seriously great service I'd love Ava to work in my business. She deserves a call from her central office /manager for her amazing work. Thank you once again!
I felt very happy when I am buying shoes from this store as they are offering for reasonable price. But I really had a very bad experience with them. Bought a Nike Air shoes worth 130 AUD and had a problem on the left shoe causing pain in my left foot. When I requested them for exchange, was told they can't because I wore them once and even when I am trying to explain what it is, they are not ready to listen. I don't know how come people will know the fault in the shoes just by looking at them without wearing not even once. Bought many shoes before and never had a problem with the store and store people like these. Atleast they haven't offered for me change of the shoes size. They are saying that there is dust on the sole, I don't think like I'm not the very first person to try these shoes in that store . Moreover instead of seeing what my problem is, they are giving me suggestions like you can sell these shoes on Facebook as they are looking new. So guys when you are buying shoes from here you better think that there will be no exchange for what you bought even if you are suffering. Ahead of this, they are asking me like how can we sell these shoes again, I just felt like they can return the shoes to the same store from where they bought marking them as faulty, but i just don't wanna ask them about it as I already felt like stressful and they not even care about anything.
The store was super quiet and there was a worker at the front desk sticking stickers on shoes I went up and waited as I could see she was doing something…. 20 minutes goes by and I’m standing there and she didn’t even acknowledge me not even a hello won’t be a second. She stood there looked me up and down like I was an Inconvenience to her…. 25 minutes and still not even a hello so I left the store. I felt so uncomfortable. Purchased shoe from platypus and had a fantastic experience there, highly recommend them they were very attentive :
absolutely disgusting behaviour from the ‘manager’ as 3 of their staff had said one thing and she goes on to tell me something completely different and fails to comply with legalities of a simple discount, would like to put it out there that she walked off on me while i was in the middle of a sentence, never in my life has i been treated so poorly by someone who claims to be in charge. disgusting :
I purchased a pair of shoes valued at $210 and within five months the sole had completely worn through despite only minimal use. Staff told me quite plainly that this was considered "general wear and tear" and wouldn't be enough for a refund. However, they did offer me store credit. The manager, blonde mid-20s woman, was quite rude and when I was browsing for replacement shoes I received no help from staff. I was eventually approached by a sales associate who had returned from their lunch break and seemed confused no one was helping me. I witnessed another member of staff talk to this employee, who then became quite dismissive and uninterested in continuing to help me. If you're here to spend money, you'll probably be fine as I saw fantastic customer service for paying customers. If you have an issue or need to return an item, expect it to be painful. Despite policy making faulty returns only possible in store.
To Aida, thanks for the lack of service. To Georgia, as a manager, thanks for not getting your staff to do some actual work, instead having a great laugh with your staff in a quiet store. The funny part is, I too used to manage in retail, and it was staff like you 2, that I would performance manage for not doing your jobs. You cost yourselves a sale, and also a call to head office. Serving customers is part of your job. Not ignoring them.
Hi today I went to the shop and looked for a shoe and waited for more than 20 minutes then after that I just went and ask them how long it will take then the girl in the reception replied me very nicely.but in between another girl talked me very rudely so sad and I went without buying anything
Staff were absolutely incredible! I was so unsure what sneakers to get and they helped me through the whole process, even though it was super busy in store. Thanks Georgia for your help! You were great and deserve a raise
I had the best experience the other day at Hype Chadstone. I try avoid shopping at Chadstone at all costs as it can be extremely busy and the customer service can be poor. However, this was NOT the case at Hype DC. The store was busy as expected but the employees greeted me with smiles and made sure to kindly acknowledge me, even if they were already serving other customers. When they were free I was given top service and fabulous recommendations. The staff were very attentive and listened to my needs/wants. 10/10 would return even if that means facing the chaddy traffic
helpful and attentive staff who provided great recommendations on shoes best suited to me. All staff had a positive attitude and were super friendly which is hard to come by these days. I will certainly be back!!
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