Hoskings Jewellers

Hi Exceptional,customer service from beautiful Lady called chris ,she went above beyond for My beautiful, mother treated her with love respect kindness. Westfield, hoskings . Chris I cant say enough about our experience today All I know not everybody ,treats customers This way ,she has something very special About her style, energy ,she made us both feel very special. We most definitely want this shared with her. We most definitely, will be shopping there again. Thankyou Chrissie, for putting smile on my mums face priceless.

Will never buy from here again! Firstly I would like to state they have horrible customer service skills, extremely rude and unorganised. My partner purchased my engagement ring valued at $3000. July 2020 purchased, Late august/September received the ring back after being resized. November started to wear my ring. DECEMBER 27TH 2020 My diamond fell out of my ring. GONE. Lost! Almost only 2 months of wear and the diamond fell out. Hoskings tried blaming me and saying that it was my fault and saying that I had caused some "significant impact damage" to it and that's why It fell out according to they're jewellers. I am a barista so no heavy lifting at all or anything so I do not understand how I could have caused a "significant impact" my hand/ring finger would of been bruised too if that was the case however it was not. An engagement ring is meant to last a LIFETIME so I do not understand how they can say I did so much damage to a ring in the almost 2 short months of wearing it. I believe my diamond fell out because when it was out getting resized they sized it up 6-7 sizes which a jeweller should not do advice I was told from another jeweller it should be made brand new, which this was not discussed with my partner when he purchased so he had no idea. They also didn't provide a diamond certificate, they stated they only provide if a customer asks. We fought with hoskings for a long time trying to get compensation, it wasn't until I threatened them with an ombudsman they agreed to my preposition of refunding me AT LEAST half the amount we paid which I did receive by march/April 2021. I would not recommend buying any jewellery from this place at all.

I've been a regular buyer here for 10 years. The range and quality are the best in Westfield, and prices reasonable. Kristina is nice to deal with.

Went there twice in 8 days, different staff offered different solutions to a broken clasp, the first one was only interested in selling, the next week, the nicer staff member gave me the time to discuss my choices. A shame, as i always purchase from Hoskings

Very very nasty jewlery I'm guessing fake. purchased a gold women's bracelet for a birthday. It broke in the first hour. Returned it and got it replaced. Then again the new replacement broke. Had it fixed and then again broke in another spot. Very bad jewlery.

I received the best customer service from a lovely lady named Chris at Airport West. She was absolutely amazing. So honest, friendly and accommodating. Thanks for the brilliant service.

Experienced the most appalling service from a blonde haired sales assistant this afternoon. I suggest you sanitise your customer service skills before your next shift. Online shopping....Bring it on!

Customer service was on another level. Would definitely recommend this jewelers

Very friendly staff always happy to help you find something nice

Thanks for helping me find a present for my Mrs. I needed the assistance and I think you could tell.