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Harvey Norman Mt Roskill

  1. Mt Roskill
  2. Mt. Roskill Furniture Store
  3. Onehunga Department Store
  4. Otahuhu Department Store
  5. Papatoetoe Department Store

Reviews, get directions and contact details for Harvey Norman Mt Roskill

Harvey Norman Mt Roskill
"Harvey Norman is New Zealand's leading retail chain. We stock a huge range of TVs, computers, laptops, cameras, kitchen appliances, ipods, home theatre, furniture, manchester and mattresses."
Address: 167-169 Stoddard Rd, Mount Roskill, Mt Roskill 1041, New Zealand
Phone: 09-621 1500
State: Auckland
City: Mt Roskill
Zip Code: 1041


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: 9:00 AM – 5:30 PM

Update Info

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Reviews
Brought a laptop today. They said its brand new and seal was not broken. Suddenly disappointed once go home and checked. The seal was broken and laptop has been used. Simply liars. Not buying a single thing from them again.
Extremely helpful staff, willing to go through hurdles to provide me with a positive outcome! Very friendly as well! I didn't quite get their names but I believe it was Mellisa and her colleague that were assisting me!
I am extremely dissatisfied with the misinformation and lack of transparency I encountered. I was given misinformation TWICE: once to secure a sale of a new laptop and again regarding the handling of my personal data. As a customer, I expect honesty, accountability, and respect for my privacy.nWas given misinformation regarding the purchase of a new laptop, was made aware of why it was at a discounted price - only to find out later different information why it was cheaper? Laptop was faulty so had to return the very next day and was replaced with a new laptop - had asked if previous laptop was wiped of my data and was assured that it was completely reset, would like to stress that I had asked multiple times before leaving the store. I received a call yesterday 2 weeks later asking for the password to the previous laptop, they had indeed NOT wiped my laptop of its data so lied to me TWICE about their actions. Completely lost my trust, and holding personal information without my knowledge after reassuring me that it was wiped, regardless if you accessed it or not is NOT OKAY. Very very disappointed and unprofessional.nDo not recommend.
their product knowledge is great, however that's where it stops. We bought a few big items from this store an had a pretty negative exeperience dealing with a TV installation, which is outsourced by Harvey Norman. We have had an issue with the TV which stopped working after 3 days and yes that happens but the store staff tried to quote some legal cosumer policies at us instead of being helpful. The tv was sittin packed in a box for 3 weeks due to their delays with the TV installer, but they were trying to tell us we had 14 days to return the tv which was now over.. their rescheduling was a joke and the tv installer always shows up late... even after all the issues nobody bothered to prioritise us at all. We waited till 3:30 pm for the guy to come. The store manager has helped us with the issues however the entire experience with the after purchase care was hopless and I am definately sure I will not go back there . The staff should have a equal amount of training in customer service that they do in product knowledge.
Simran is very helpful, skillful has excellent communication skills. She is a great asset to the company. I will always buy stuffs from. I like her mannerism and have observed her phone courtesy.
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