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Hanson Rental Vehicles Auckland International Airport

  1. Auckland
  2. Auckland Truck Rental

Reviews, get directions and contact details for Hanson Rental Vehicles Auckland International Airport

Hanson Rental Vehicles Auckland International Airport
"Whether you are travelling with family, friends or your significant other, the team at Thrifty are here to help. Our versatile fleet ticks the box for all kinds of adventures, so if you’re going on a family road trip, skiing with mates, or moving house; we’ve got the rental car, van or truck to meet your needs.Thrifty Car Rental Auckland Airport is located just outside the Domestic arrival gate for domestic customers and counters for international passengers are located next to International arrival gate."
Address: 18 Manu Tapu Dr, Auckland Airport, Auckland 2022, New Zealand
Phone: 0508 123 7483
State: Auckland
City: Auckland
Zip Code: 2022


Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: 8:00 AM – 5:00 PM

Update Info

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Reviews
A Thrifty employee refused to let my dad hire a car because he was traveling with his guide dog. Guide dogs are legally entitled to accompany a blind person everywhere they go. This right is specifically protected in NZ by the Dog Control Act and by the anti-discrimination laws in the Human Rights Act HRA. Under the HRA, if you’re treated unfairly because you have a service dog, this is disability discrimination. The employee said that guide dogs were not allowed in cars and kept referring to my dad’s dog as a pet. Nellie has a clearly visible guide dog harness on as well as an official name tag certified by Blind and Low Vision NZ. The employee refused to recognise the dog’s legitimacy and asked for more proof, including a certificate. This is not a requirement under the law. Thrifty has an online policy which clearly states that service dogs are allowed in vehicles. After reviewing the policy together the employee still refused to let them hire the car. Then he admitted the policy was omitted from his training but still refused them service. At this point my dad asked to speak to management. He had to wait about 35 minutes but the manager never showed up or called them. My dad and stepmum needed to leave due to an appointment in the city. Thankfully, Budget cars next-door were very helpful and they were able to hire a car within 5 minutes. Thrifty Management have still not acknowledged or apologised to my dad. It’s shocking and extremely disappointing that a well known, international business is choosing to operate like this in 2022.
The booking and reservation system is really efficient and seeing the vehicles you can reserve are easy as. Booked a vehicle for a trip around the Waikato. Meant to be 3 days but asked for an extension and got it easy as over the phone in 2 mins. See below The guy who served me from day 1 and at the return. You were awesome and really clear if I wasnt sure about a few things. However There seems to be some miscommunication between the call operators and the front desk. I was charged twice for the extra day.
More than the others...
Translated by Google Shameful, they made us pay $50 to have our driver's license translated. The employee, Hana, has done everything but make things easy. Original Vergonzoso, nos han hecho pagar 50$ por que nos traduzcan el permiso de conducir. La empleada, Hana, ha hecho todo menos facilitar las cosas.
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