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Hanrob Pet Hotels Brisbane

  1. Eagle Farm
  2. Eagle Farm Veterinary Care
  3. Murarrie Veterinary Care
  4. Eagle Farm Pet Store

Reviews, get directions and contact details for Hanrob Pet Hotels Brisbane

Hanrob Pet Hotels Brisbane
Address: 69 Backhouse Place, Eagle Farm QLD 4009, Australia
Phone: 1300 426 762
State: Queensland
City: Eagle Farm
Zip Code: 4009


Opening Hours

Monday: 6:00 AM – 8:00 PM
Tuesday: 6:00 AM – 8:00 PM
Wednesday: 6:00 AM – 8:00 PM
Thursday: 6:00 AM – 8:00 PM
Friday: 6:00 AM – 8:00 PM
Saturday: 8:00 AM – 8:00 PM
Sunday: 10:00 AM – 8:00 PM

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Reviews
Cannot praise the Hanrob team enough for taking care of Tiffany. It’s her and our first time using a doggy boarding service and we so happy with the result.nnTiffy came home so happy and fulfilled a bit dirty but just from how much fun she had!nnRecommend the “photos and update” package and the suite. Thank you again Hanrob for showering our baby with love and care.
I’m writing to you with the greatest disappointment in relation to your service.My cat Luna was dropped off at your catery on your hanrob pet boarding servicewith extra payment made due to her age to allow for better care.nnWhen we picked her her, she is frail with inflamed paws and not eating and drinking covered in her own urine and waste.My cat has never been in this condition and she continues to be in shock after coming home. The level of care she received is appalling and we cannot believe the state she was in at pick up.nnThis is therefor a formal complaint lodged against your cattery and we will consider other actions including legal action for the treatment of Luna.
I must express my disappointment with the overall service during my dog’s stay in early December. Despite the seemingly pleasant stay documented in the report card, my dog returned home with a persistent cough that was not mentioned in any report. So I have to bring him to the vet immediately. Luckily, he’s recovered after having medicines and rests.nnAdditionally, he lost 2kg during his time there in just one week, which was quite alarming. However, it was interesting that they couldn’t explain why this happened even after requesting investigation. This was another sign that I felt when I picked my dog up that they did not really show the care and attention I expected to.nnAlso, as a poodle’s parent, I understand it could be difficult for them to take same level of care as myself for his hair. But in only one week, my dog was returned with very dry and fizzy hair. I strongly doubt that didn’t dry his hair completely after washing.nnWhile there might be “positive”aspects to Hanrob. As my flight was delayed, my dog was allowed to extend his stay for another night, at cost of $64. I picked him up the next morning around 11:20am, and I was told he hadn’t had breakfast yet they didn’t even mention this until I asked. Another one was I got a claim of $100 for the vet bill after sending a complaining email…nnI hope this could be a constructive feedback for other parents’ reference.
Our beagle puppy Ralph has had 3 sleepovers at Hanrob and we cannot recommend enough! The staff are always incredibly welcoming and his report cards are in a prime spot on our fridge. It’s amazing being able to trust the Hanrob team to look after Ralph, and if any issues arise - they are incredible at working through them with us. Whenever we drop him off he doesn’t ever look back, just wants to get in and play with the others!
I could not recommend this place enough!!! All of the staff are extremely kind, friendly, patient and loving of animals, and they go above and beyond to make sure all pets are comfortable and happy there. My german shepherd was initially very nervous around people and I struggled leaving her behind when I had to travel, until I came to Hanrob. They were mindful of her needs and gently formed a bond that has lasted for years now, and she loves spending time there. The staff also helped me introduce her to my partner's dog, and now they are best friends too! If you need reassurance that your pet will receive lots of love and great care during your trip, this is it. Thank you so much to everyone at Hanrob Brisbane for all you do for Bubbles, you have my eternal gratitude!
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